Promotional Terms and Conditions - Online

Promotional Terms and Conditions - Online

Promotional Terms & Conditions

View our In Store Terms & Conditions

Online Terms & Conditions

  • Win LEGO® Super Mario™ Play Sets!

    Register to enter the Lego Super Mario Play Sets prize draw on the GAME App to be in with a chance to win 1 prize as detailed below.

    • 1. Prize draw opens at 00:01 on 1st August 2020 and closes at 11:59 on 31st August 2020.
    • 2. 1 winner will be determined by a random draw from all entries within 48 hours of the stated closing date.
    • 3. The prize consists of 1 X Lego Super Mario Starter Course, 1 X Lego Super Mario Boomer Bill Barrage Expansion set, 1 X Lego Super Mario Piranha Plant Power Slide Expansion Set, 1 X Lego Super Mario Mario’s House and Yoshi Expansion Set, 1 X Lego Super Mario King Boo and the haunted Yard expansion Set.
    • 4. The winner will be contacted within 5 working days of closing date.
    • 5. The winner will have 2 days to accept the prize otherwise another winner may be notified.
    • 6. By entering this Prize Draw you are deemed to have read and accepted GAME Reward full prize draw Terms & Conditions and Privacy Policy (found at help.game.co.uk).

    GAME Reward account must be used in the transaction. Valid email address must be present on GAME Reward account as this will be used to contact the winner(s). Prize Draw entries only available to residents in the UK. GAME employees are not eligible to participate in this prize draw. This does not affect your legal rights. GAME Reward terms and conditions apply, see full terms & conditions for more detail at help.game.co.uk/membership-terms.

  • FREE MARIO PENCIL CASE

    TERMS AND CONDITIONS:

    Get a free Mario pencil case worth £4.99 when bought with any Lego Mario products same transaction. Offer available between [01/08/20 ] and [31/08/20 ] instore and online. GAME reserves the right to amend or cancel this offer at any time without prior notice. Subject to availability – stock levels and availability for eligible products will vary over time and from store to store and so may not always be available. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected.

  • PAC-MAN QUARTER ARCADE PRIZE DRAW

    TERMS AND CONDITIONS:

    1. ACCEPTANCE: By entering the Prize Draw, you agree you have read and accept these terms and conditions. We reserve the right to verify any entries and winners and may refuse to award prizes where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the Prize Draw at https://www.game.co.uk/terms. We suggest that you keep a copy of these terms for your own records.

    2. ELIGIBILITY: You may enter the Prize Draw if you are resident of the UK, excluding Northern Ireland, and 16 years old or older at the time of entry. You are not eligible to enter the Prize Draw if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of GAME or, GAME Esports and Events Limited, or any of their advertising or promotion agencies. You promise that all the personal information you provide to GAME in connection with the Prize Draw shall be complete and accurate.

    3. HOW TO ENTER: You may enter the Prize Draw by: Following the @GAMEdigital Twitter page and retweeting the qualifying PAC-MAN Quarter Arcade competition Tweet, with the hashtag #WinWithGAME and #Numskull, between 9am on the 31th July 2020 to 12am on the 7th August 2020.

    I. You must be following @GAMEdigital to enter. You do not have to pay to enter. There is no charge to enter the Prize Draw. However, standard mobile data and internet connection charges may apply. You promise that your entry is original and owned by you, and you have not borrowed or copied it (in whole or in part) from anyone else or asked anyone to participate on your behalf.

    4. USE OF TWITTER: You must not use more than one Twitter account to enter and must not retweet the same tweet repeatedly. Multiple entries via Twitter will not be accepted. You acknowledge that the free Prize Draw is in no way sponsored, endorsed or administered by, or associated with, Twitter.

    5. INVALID ENTRIES: We only permit one entry per person. Any subsequent new entries will be void. Any entry made or attempted to be made to the Prize Draw in a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other participants will be invalid and may result in your disqualification from the Prize Draw. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating (including a person participating in the Prize Draw on your behalf), hacking, deception (including tampering with the challenge settings which will result in immediate disqualification from the entire Prize Draw), use of robots or other automated programmes. We will not accept illegible or incomplete entries.

    6. STARTING AND CLOSING DATES: You can only enter the Prize Draw between 9am on the 31th July 2020 to 12am on the 7th August 2020. Entries made outside of this period will not be entered into the Prize Draw (“Prize Draw Period”).

    7. PRIZE: One winner of the prize draw will receive:

    • I. 1 x Quarter Arcade Pac-Man 40th Anniversary

    8. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the Prize Draw, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes, both during and after the Prize Draw, without any payment to you.

    9. SELECTION AND NOTIFICATION OF WINNERS: Winners will be selected at random. Your chances of winner are dependent on the number of entries we receive. We will notify the winners no later than 5 working days after the closing date of the Prize Draw by Twitter direct message. We may ask the winners to submit valid identification before we send you the prize. Winners must claim their prize within 3 days from notification or an alternative winner will be selected using the method described above.

    8. DELIVERY OF PRIZE: We will deliver the prize to the winners within 3 to 5 working days of the winner claiming their prize via Royal Mail.

    10. LIST OF WINNERS: You may request the last name and county of the major prize winners by sending a stamped addressed envelope to: Pac-Man Quarter Arcade Prize Draw, Game Retail Limited, Unity House, Telford Road, Basingstoke, RG21 6YJ. If you are a winner, we will disclose your last name and the county you live in to anyone who requests this information, unless you notify when you claim your prize that you do not want us to disclose this information.

    11. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winners of the Prize Draw.

    12. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering the Prize Draw, you agree that we may use your name and/or image for these purposes and that you will not be paid.

    13. YOUR PERSONAL INFORMATION: When you give us the information, we ask you for as part of the Prize Draw, we’ll use it as needed to conduct the Prize Draw as described in these terms. This will include publicising your surname and the county where you live if you are a winner, unless you notify us that you do not want this information to be published, by contacting We may also use it for other reasons, but we’ll ask for your permission before we do. We will process, use and store your data in accordance with our Privacy Policy which can be found at www.game.co.uk/privacy-policy

    14. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering the Prize Draw.

    15. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:

    a. losses not caused by our breach or negligence
    b. indirect losses – these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this prize draw
    c. entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control
    d. technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or
    Any failure to provide the prize draw, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.

    16. LIABILITY OF THIRD PARTIES: You acknowledge that the prize may be fulfilled by a third party not related to GAME. We are not responsible for the performance of any third party involved in the Prize Draw or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third party's failure. Third party terms may apply to prizes details of which can be provided upon request.

    17. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

    18. DETAILS OF PROMOTER: The Prize Draw is run by Game Retail Limited (“GAME”) a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ. references to “we” and “us” in the terms and conditions are references to GAME.

  • LEGO MARIO PRIZE DRAW

    TERMS AND CONDITIONS:

    1. ACCEPTANCE: By entering the Prize Draw, you agree you have read and accept these terms and conditions. We reserve the right to verify any entries and winners and may refuse to award prizes where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the Prize Draw at https://www.game.co.uk/terms. We suggest that you keep a copy of these terms for your own records.

    2. ELIGIBILITY: You may enter the Prize Draw if you are a resident of the UK, excluding Northern Ireland, and 16 years old or older at the time of entry. You are not eligible to enter the Prize Draw if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of GAME or, GAME Esports and Events Limited, or any of their advertising or promotion agencies. You promise that all the personal information you provide to GAME in connection with the Prize Draw shall be complete and accurate.

    3. HOW TO ENTER: You may enter the Prize Draw by: Posting a picture of your Lego collection on Instagram and tagging @gamedigital with the hashtag #WinWithGAME, between 9am on the 3rd August 2020 to 12am on the 9th August 2020. You must be following the @gamedigital Instagram account to enter.

    I. You must be following @gamedigital on Instagram to enter. Your entry must be your own. Any entry made or attempted to be made using an unoriginal photo/image will be disqualified. You do not have to pay to enter. There is no charge to enter the Prize Draw. However, standard mobile data and internet connection charges may apply. You promise that your entry is original and owned by you, and you have not borrowed or copied it (in whole or in part) from anyone else or asked anyone to participate on your behalf.

    4. USE OF INSTAGRAM: You must not use more than one Instagram account to enter. Multiple entries via Instagram will not be accepted. You acknowledge that the free Prize Draw is in no way sponsored, endorsed, or administered by, or associated with, Instagram.

    5. INVALID ENTRIES: We only permit one entry per person. Any subsequent new entries will be void. Any entry made or attempted to be made to the Prize Draw in a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other participants will be invalid and may result in your disqualification from the Prize Draw. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating (including a person participating in the Prize Draw on your behalf), hacking, deception (including tampering with the challenge settings which will result in immediate disqualification from the entire Prize Draw), use of robots or other automated programmes. We will not accept illegible or incomplete entries.

    6. STARTING AND CLOSING DATES: You can only enter the Prize Draw between 9am on the 3rd August 2020 to 12am on the 9th August 2020. Entries made outside of this period will not be entered into the Prize Draw (“Prize Draw Period”).

    7. PRIZE: One Winner of the prize draw will receive:

    • I. 1 x Adventures with Mario Starter Course
    • II. 1 x Boomer Bill Barrage Expansion Set
    • III. 1 x Mario’s House and Yoshi Expansion Set
    • IV. 1 x King Boo and the Haunted yard Expansion Set
    • V. 1 x Piranha Plant Power Slide Expansion Set

    8. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the Prize Draw, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes, both during and after the Prize Draw, without any payment to you.

    9. SELECTION AND NOTIFICATION OF WINNERS: A winner will be selected at random. Your chances of winning are dependent on the number of entries we receive. We will notify the winners no later than 5 working days after the closing date of each Prize Draw by Instagram direct message. We may ask the winners to submit valid identification before we send you the prize. Winners must claim their prize within 3 days from notification or an alternative winner will be selected using the method described above.

    8. DELIVERY OF PRIZE: We will deliver the prize to the winners within 3 to 5 working days of the winner claiming their prize via Royal Mail.

    10. LIST OF WINNERS: You may request the last name and county of the major prize winners by sending a stamped addressed envelope to: Lego Mario Prize Draw, Game Retail Limited, Unity House, Telford Road, Basingstoke, RG21 6YJ. If you are a winner, we will disclose your last name and the county you live in to anyone who requests this information, unless you notify when you claim your prize that you do not want us to disclose this information.

    11. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winners of the Prize Draw.

    12. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering the Prize Draw, you agree that we may use your name and/or image for these purposes and that you will not be paid.

    13. YOUR PERSONAL INFORMATION: When you give us the information, we ask you for as part of the Prize Draw, we’ll use it as needed to conduct the Prize Draw as described in these terms. This will include publicising your surname and the county where you live if you are a winner, unless you notify us that you do not want this information to be published, by contacting We may also use it for other reasons, but we’ll ask for your permission before we do. We will process, use and store your data in accordance with our Privacy Policy which can be found at www.game.co.uk/privacy-policy

    14. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering the Prize Draw.

    15. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:

    a. losses not caused by our breach or negligence
    b. indirect losses – these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this prize draw
    c. entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control
    d. technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or
    Any failure to provide the prize draw, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.

    16. LIABILITY OF THIRD PARTIES: You acknowledge that the prize may be fulfilled by a third party not related to GAME. We are not responsible for the performance of any third party involved in the Prize Draw or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third party's failure. Third party terms may apply to prizes details of which can be provided upon request.

    17. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

    18. DETAILS OF PROMOTER: The Prize Draw is run by Game Retail Limited (“GAME”) a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ. references to “we” and “us” in the terms and conditions are references to GAME.

  • 2 for £30 on Selected LEGO Games

    TERMS AND CONDITIONS:

    Offer available in-store only during opening hours and online from 16th July 2020 until 9th September 2020. 2 for £30 on selected LEGO games. This offer only applies to select Xbox One software, PS4 software. Titles included in offer may vary instore and online - see game.co.uk and in-store for details. Offer not valid on products fulfilled by GAME Marketplace sellers. Discount applied at checkout in store. Online discount is applied at checkout when two eligible items are added to basket. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer/customer. Subject to availability – stock levels and availability for eligible products will vary over time and from store to store and so may not always be available. Your legal rights are not affected. The offer cannot be used in conjunction with any other offer. Store manager’s decision is final. Offer can be amended or removed at any time without prior notice with reasonable cause.

  • Borderlands 3 Free DLC Offer

    TERMS AND CONDITIONS:

    Purchase BORDERLANDS 3 STANDARD EDITION on PS4 or XBOX ONE instore during store opening hours or online from 00:01 on 10th July 2020 until 23:59 on 20th August 2020 and get a free code for the exclusive MOXXI'S HEIST OF THE HANDSOME JACKPOT DLC. Subject to availability, while limited stocks last. One (1) code only per person. Code will be delivered: (1) if purchased via GAME.co.uk by e-mail no later than 10 days from the date of purchase to the e-mail address registered with your GAME Reward account OR (2) if purchased instore by till receipt at the point of sale. Code may be redeemed for one (1) MOXXI'S HEIST OF THE HANDSOME JACKPOT DLC on PS4 or XBOX ONE only. Offer is not valid for purchases from GAME Marketplace sellers. Refunds for qualifying purchases will only be given if the unused code is also returned. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. GAME accepts no liability for loss or damage to vouchers. This does not affect your legal rights.

  • 250 Bonus Points when you Download and Register the GAME Reward App For the First Time

    TERMS AND CONDITIONS:

    Receive 250 bonus Reward points (worth £0.62) when you download and Register the app with all registration fields completed. Points will be credited to the Reward account within 48 hours of all registration fields being complete. The points will only be applied once per GAME Reward account when registering with the app for the first time. This offer has no cash value and cannot be exchanged for cash. This does not affect your legal rights. GAME reserves the right to amend or cancel this offer at any time. GAME Reward terms and conditions apply, see full terms & conditions for more detail at help.game.co.uk.

  • Free Mario Keyring with Selected Software Titles

    TERMS AND CONDITIONS:

    Get a free Mario key ring while stocks last when you buy one of the following Nintendo Switch software titles (Mario Tennis Aces, MarioKart 8 Deluxe, Super Mario Odyssey, Super Mario Party, Super Mario Bros. U Deluxe, Super Smash Bros. Ultimate, Super Mario Maker 2,Yoshi’s Crafted World, Luigi’s Mansion 3 and Mario & Sonic at the Olympic Games) in the same transaction, Pre-order purchases will not be eligible to receive this item. Offer available from the 10th March 2020. Online and Instore. GAME reserves the right to amend or cancel this offer at any time without prior notice. Subject to availability – stock levels and availability for eligible products will vary over time and from store to store and so may not always be available. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Your legal rights are not affected.

  • £5 Click & Collect Voucher Offer

    TERMS AND CONDITIONS:

    Voucher is valid for 24 months from date of collection of the qualifying online purchase. Voucher is redeemable in-store only and must be handed in on redemption. Only one voucher per transaction. Cannot be used in conjunction with any other offer or as payment or part payment for Giftcards, digital currency or pre-order deposits. Voucher can only be redeemed against purchases of a value equal to or greater than the voucher value. GAME is not responsible for vouchers that get lost or damaged. Voucher is non-transferable and no cash alternative will be given. Voucher cannot be applied to purchases retrospectively. If the item purchased with the voucher is returned for a refund, GAME will issue a refund in accordance with our Refund Policy and a new voucher will be issued. If the item purchased is returned for an exchange of lower value items, GAME will issue a refund for the original amount paid, issue a new voucher, and then process the purchase of the required exchange items as a new transaction. If the new items are for an amount lower than the voucher value, a different method of payment will be required. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Game reserves the right to reject this offer at any time. Your legal rights are not affected.

  • Buy One Get One Free on Preowned Software Under £4.99

    TERMS AND CONDITIONS:

    Offer available in-store only during opening hours and online from 18th June 2019 until 31st December 2020. Buy one get one free on preowned software under £4.99. This offer only applies to Xbox One software, PS4 software or Nintendo 3DS software. Titles included in offer may vary instore and online - see game.co.uk and in-store for details. Offer not valid on products fulfilled by GAME Marketplace sellers. Discount applied at checkout in store. Online discount is applied at checkout when two eligible items are added to basket. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer/customer. Subject to availability – stock levels and availability for eligible products will vary over time and from store to store and so may not always be available. Your legal rights are not affected. The offer cannot be used in conjunction with any other offer. Store manager’s decision is final. Offer can be amended or removed at any time without prior notice with reasonable cause.

  • CUSTOMER FEEDBACK SURVEY MONTHLY DRAW

    TERMS AND CONDITIONS:

    1. ACCEPTANCE: By entering this prize draw, you agree you have read and accept these terms and conditions. We reserve the right to verify any entries and winners and may refuse to award prizes where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the prize draw here. We suggest that you keep a copy of these terms for your own records.

    2. ELIGIBILITY: You may enter this prize draw if you are resident of the UK and 18 years old or older at the time of entry. You are not eligible to enter this prize draw if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of GAME, in either case, any of their affiliate companies, or any of their advertising or promotion agencies. You promise that all the personal information you provide to GAME in connection with this prize draw shall be complete and accurate.

    3. HOW TO ENTER: You can enter the prize draw by completing our website feedback survey. The prize draw period runs from the 1st day of the month on which you submit your completed feedback form, until the last day of the month in which you submit your completed feedback form. You will not be able to enter after this date.

    4. INVALID ENTRIES: We only permit one entry per person per month. Any subsequent new entries will be void. Any entry made or attempted to be made to the prize draw in a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other participants will be invalid and may result in your disqualification from the prize draw. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating (including a person participating in the prize draw on your behalf), hacking, deception (including tampering with the challenge settings which will result in immediate disqualification from the entire prize draw), use of robots or other automated programmes. We will not accept illegible or incomplete entries.

    5. PRIZE: There will be one draw each month. The winner will receive a £200 GAME gift card. We may substitute prizes of equal or greater value. No cash alternative is available. Prizes are not transferable or refundable. Prizes may be considered a taxable benefit and the winners will be directly responsible for any taxes payable on their prize.

    6. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the prize draw, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes, both during and after the prize draw, without any payment to you.

    7. SELECTION AND NOTIFICATION OF WINNERS: One winner will be selected at random each month within 48 hours of the closing date from all eligible entries made during the prize draw period. We will notify the winners no later than 72 hours after the closing date via email, using the contact details you provide when you submit your feedback form. We may ask the winners to submit valid identification before we send you the prize. The winner must claim their prize within 48 hours from notification or an alternative winner will be selected using the method described in this paragraph

    Odds of winning the prize depend on the number of eligible entries received.

    8. DELIVERY OF PRIZE: your prize will be dispatched to you by recorded delivery within 5 business days of you claiming your prize.

    9. LIST OF WINNERS: You may request the last names and counties of the prize winners by sending a stamped addressed envelope to Customer Feedback Survey Monthly Prize Draw, Game Retail Limited, Unity House, Telford Road, Basingstoke, RG21 6YJ. If you are a winner, we will disclose your initial, last name and the county you live in to anyone who requests this information, unless you notify us when you claim your prize that you do not want us to disclose this information.

    10. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winners of this prize draw.

    11. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering this prize draw, you agree that we may use your name and/or image for these purposes and that you will not be paid.

    12. THIRD PARTIES We have partnered with independent market intelligence agency HOTJAR in order to gather your views via the survey.

    13. YOUR PERSONAL INFORMATION: When you give us the information we ask you for as part of the prize draw, we’ll use it as needed to conduct the prize draw as we’ve described in these terms. We may also use it for other reasons, but we’ll ask for your permission before we do. We will process, use and store your data in accordance with our Privacy Policy which can be found at www.game.co.uk/privacypolicy

    14. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering this prize draw.

    15. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:

    a. losses not caused by our breach or negligence
    b. indirect losses – these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this prize draw
    c. entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control
    d. technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or
    Any failure to provide the prize draw, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.

    16. LIABILITY OF THIRD PARTIES: We are not responsible for the performance of any third party involved in this prize draw or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third party's failure. Third party terms may apply to prizes details of which can be provided upon request.

    17. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

    17. DETAILS OF PROMOTER: This prize draw is run by Game Retail Limited (“GAME”) a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ. references to “we” and “us” in these terms and conditions are references to GAME.

  • Avengers Glasses Buy One Get One Free

    TERMS AND CONDITIONS:

    Buy one Avengers sculpted glasses set and get another Avengers sculpted glasses set free. Offer available between 26/04/19 and 31/12/20. Online and instore. GAME reserves the right to amend or cancel this offer at any time without prior notice. Subject to availability – stock levels and availability for eligible products will vary over time and from store to store and so may not always be available. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected.

  • Free Gears of War 4 with Fallout 76 Hardware

    TERMS AND CONDITIONS:

    Get a free digital download of Gears of War 4 when you buy a Fallout 76 Xbox One X Console in the same transaction. While stocks last. Online and instore only. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected.

  • Deposits Paid by Customers Ahead of New Product Releases

    Terms and Conditions In these Terms and Conditions of Deposit (referred to as "Deposit Terms") the expressions "Us", "We" and "Our" relate to GAME Retail Limited, a company registered in England and Wales with company number 7837246, and whose registered address is at Unity House, Telford Road, Basingstoke, Hampshire RG21 6YJ. Our VAT registration number is GB 133 1661 43.

    Please read these Deposit Terms carefully before placing your deposit as the terms and conditions set out below will apply. We reserve the right to change Our Deposit Terms and when we do so Our new Deposit Terms will be available in Our stores. The Deposit Terms applicable at the time you pay a deposit will however apply to that deposit irrespective of any later changes in Our Deposit Terms.

      1. These Deposit Terms apply alongside and in addition to Our Terms and Conditions of Sale which apply to all sales made by Us in-store. 2. Nothing in these Deposit Terms or in Our Terms and Conditions of Sale are intended to or will have the effect of excluding or reducing your statutory rights as a consumer.

      3. When you order a product in advance of its release date we will ask you for a deposit by way of a reservation fee. Currently the amount of the deposit is £20 for consoles, £10–£20 for special edition titles, and £5 for each standard software title or game that you order.

      4. If, having paid a deposit, you change your mind and cancel your order or fail to collect the console, software title or game which you have ordered within 12 months of its release date (which shall be deemed to be a cancellation), except where this is as a result of Our breach We reserve the right to retain a sum to cover Our expenses in dealing with the administration of your order and its cancellation as well as Our lost business resulting from your cancellation. In most cases this will amount to the value of the deposit and the deposit will be non–refundable. We may however at Our discretion allow you to transfer the deposit and apply it against purchase of a different product available in–store.

      5. Sometimes supplies of new products are not available to us on the expected dates and payment of a deposit does not guarantee availability of any product on a specific date.

      6. If however We are for any reason unable to supply you with the ordered product within a reasonable time of the expected availability date, We will always try to offer you an acceptable alternative product. If however We cannot offer you an alternative which you find acceptable and as a result you cancel your order, We will refund your deposit for the item concerned in full.

      7. By paying a deposit and providing Us with your contact details you agree to Us contacting you with regard to the product (for example, to advise you of special packages or special editions or pre-payment plan options or other aspects that may be of interest to you).

      8. These Deposit Terms apply to deposits paid and purchases made in GAME stores only and do not apply to on–line transactions.

      9. These Deposit Terms shall be interpreted under English Law and shall be subject to the exclusive jurisdiction of the English Courts.

  • GAME REWARD PRIZE DRAW FULL TERMS AND CONDITIONS

    TERMS AND CONDITIONS:

    1. These terms and conditions together with any specific rules set out in Prize Draw Notices (as defined below) are the Prize Draw Rules ("Rules") and apply to all Prize Draws taking place across the GAME app) (each a "Prize Draw"), unless otherwise expressly stated. By entering a Prize Draw, entrants agree to be bound by the Rules.

    2. DETAILS OF PROMOTER: Each Prize Draw is run by Game Retail Limited, a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ.

    3. PRZE DRAW NOTICE: Rules specific to each Prize Draw are displayed in a notice on the page for such Prize Draw ("Prize Draw Notice") and are incorporated into the Rules. In the event of differences between these terms and conditions and the Prize Draw Notice, the Prize Draw Notice shall prevail.

    You do not have to pay to enter. There is no charge to enter a Prize Draw. However, standard mobile data and internet connection charges may apply. You promise that your entry is original and owned by you, and you have not borrowed or copied it (in whole or in part) from anyone else or asked anyone to participate on your behalf.

    4. ELIGIBILITY:

    • • You are not eligible to enter this Prize Draw if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of Game Retail Limited or any of its group companies (“GAME”) or any of its advertising or promotion agencies. GAME reserves the right not to award a prize (and to select an alternative winner) if GAME is aware or has reasonable grounds to suspect that a winner is not eligible for these reasons.
    • • Additional eligibility requirements may apply to a specific Prize Draw, e.g. a valid passport or visa (or the ability to obtain the same within a certain time) if the Prize Draw prize includes travel outside the United Kingdom. These will be set out in the Prize Draw Notice.
    • • In order to enter you must have downloaded the Game App, and have a registered GAME account. Entry is only valid via the Game App.
    • • You promise that all the personal information you provide to GAME in connection with a Prize Draw shall be complete and accurate.
    • • The address we have associated with your GAME account will be used to send any prizes so please make sure this is correct. Unless stated otherwise in the Prize Draw Notice, Prize Draws are only open to residents of the United Kingdom and you are not eligible if you are resident outside of the United Kingdom. Where a Prize Draw is open to entrants from outside the United Kingdom, you will still not be eligible if you are resident in a country or jurisdiction where the Prize Draw may breach any local law or regulation.
    • • Where a Prize Draw is open to all age groups, you must still obtain appropriate parental/guardian permission if you are under 18. Where a Prize Draw is only open to a certain age group (e.g. 18 and over), this will be made clear in the Prize Draw Notice. If no age limit is specified, the Prize Draw is open to over 18s only. Where there is a minimum age requirement for entry, this will be stated in the Prize Draw Notice and must be observed. GAME reserves the right to request written proof of age and/or identity of any entrant including the winner. Where no such written proof is supplied, or the entrant is not the requisite age, GAME may disqualify the entrant.
    • • GAME reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant is not eligible or has otherwise breached any of the Rules. In the event that any Prize Draw winner is subsequently disqualified from a Prize Draw for any reason, GAME in its sole discretion, may decide whether a replacement winner should be selected in accordance with the Prize Draw criteria.

    5. INVALID ENTRIES: Unless stated otherwise in the Prize Draw Notice, we only permit one entry per person. Any entry made or attempted to be made to the Prize Draw in a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other entrants will be invalid and may result in your disqualification from the Prize Draw. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating, hacking, deception, use of robots or other automated programmes. We will not accept illegible or incomplete entries. If multiple entries are made we will only accept your first entry.

    6. STARTING AND CLOSING DATES: Prize Draw entries must be made in the manner and by the closing date and time specified on the Prize Draw Notice. Failure to do so will disqualify the entry.

    7. ENTRY CHARGE: There is no charge to enter a Prize Draw. However, standard mobile data and internet connection charges may apply.

    8. PRIZE: We may substitute prizes of equal or greater value. A cash alternative is not available. Prizes are not transferable. All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses, upgrades etc.) as the case may be, unless specifically stated in the Prize Draw Notice, are the sole responsibility of the prize winner.

    9. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the Prize Draw, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes both during and after the Prize Draw, without any payment to you.

    10. SELECTION OF WINNERS: Winners will be selected at random by a computer process that produces verifiably random results or by an independent person or under the supervision of an independent person. If more than one prize is awarded only one prize per entrant will be awarded.

    11. NOTIFICATION OF WINNERS: Prize winners will be notified in the manner and within the time specified on the Prize Draw notice (and may be contacted by Game’s nominated suppliers) Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner.

    12. FAILURE TO CLAIM PRIZE: Unless stated as otherwise in the Prize Draw Notice, claims for prizes must be made in the manner and within the time specified on the Prize Draw Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.

    13. DELIVERY OF PRIZE: unless stated otherwise in the Prize Draw Notice we will deliver prizes to winners by post within 30 days of the closing date of the Prize Draw.

    14. LIST OF WINNERS: You may request the last name and county of the major prize winners by sending a stamped addressed envelope to GAME Legal, GAME, Unity House, Telford Road, Basingstoke, RG21 6YJ. If you are a winner, we will disclose your last name and the county you live in to anyone who requests this information, unless you notify us when you claim your prize that you do not want us to disclose this information.

    15. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winner of this Prize Draw.

    17. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering this Prize Draw, you agree that we may use your name and/or image for these purposes and that you will not be paid.

    18. YOUR PERSONAL INFORMATION: When you give us the information we ask you for as part of this Prize Draw, we’ll use it as needed to conduct the Prize Draw as we’ve described in these terms. We may also use it for other reasons, but we’ll ask for your permission before we do. We will process, use and store your data in accordance with our Privacy Policy which can be found at www.game.co.uk/en/info/Privacy-Policy

    19. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering this Prize Draw.

    20. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:

    • • losses not caused by our breach or negligence
    • • indirect losses – these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this Prize Draw
    • • entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control
    • • technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or
    • • any failure to provide the Prize Draw, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.

    21. LIABILITY OF THIRD PARTIES: You acknowledge that the prize is provided by a third party not related to GAME. We are not responsible for the performance of any third party involved in this Prize Draw or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third party's failure.

    22. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

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