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Promotional Terms and Conditions - Online

Promotional Terms and Conditions - Online

Promotional Terms & Conditions

View our In Store Terms & Conditions

Online Terms & Conditions

  • Win BlizzCon Virtual Tickets!

    TERMS AND CONDITIONS:

    Register to enter the BlizzCon prize draw on the GAME App to be in with a chance to win 1 of 10 prizes as detailed below.

    1. Prize draw opens at 00:01 on 8th October 2019 and closes at 11:59 on 18th October 2019.

    2. 10 winners will be determined by a random draw from all entries within 48 hours of the stated closing date.

    3. The prize consists of 1 X virtual ticket for BlizzCon 2019.

    4. The winners will be contacted within 5 working days of closing date.

    5. The winners will have 2 days to accept the prize otherwise another winner may be notified.

    6. By entering this Prize Draw you are deemed to have read and accepted GAME Reward full prize draw Terms & Conditions and Privacy Policy (found at help.game.co.uk).

    GAME Reward account must be used in the transaction. Valid email address must be present on GAME Reward account as this will be used to contact the winner(s). This does not affect your legal rights. GAME Reward terms and conditions apply, see full terms & conditions for more detail at help.game.co.uk.

  • Win 1 of 2 copies of Death Stranding Special Edition

    TERMS AND CONDITIONS:

    Register to enter the Death Stranding prize draw on the GAME App to be in with a chance to win 1 of 2 prizes as detailed below.

    1. Prize draw opens at 00:01 on 1st October 2019 and closes at 11:59 on 31st October 2019.

    2. 2 winners will be determined by a random draw from all entries within 48 hours of the stated closing date.

    3. The prize consists of 1 X PlayStation 4 Death Stranding Special Edition game.

    4. The winner will be contacted within 5 working days of closing date.

    5. The winner will have 3 days to accept the prize otherwise another winner may be notified.

    6. By entering this Prize Draw you are deemed to have read and accepted GAME Reward full prize draw Terms & Conditions and Privacy Policy (found at help.game.co.uk).

    GAME Reward account must be used in the transaction. Valid email address must be present on GAME Reward account as this will be used to contact the winner(s). This does not affect your legal rights. GAME Reward terms and conditions apply, see full terms & conditions for more detail at help.game.co.uk.

  • Win Death Stranding Collector’s Edition

    TERMS AND CONDITIONS:

    Register to enter the Death Stranding prize draw on the GAME App to be in with a chance to win 1 prize as detailed below.

    1. Prize draw opens at 00:01 on 1st October 2019 and closes at 11:59 on 31st October 2019.

    2. 1 winner will be determined by a random draw from all entries within 48 hours of the stated closing date.

    3. The prize consists of 1 X PlayStation 4 Death Stranding Collector’s Edition game.

    4. The winner will be contacted within 5 working days of closing date.

    5. The winner will have 3 days to accept the prize otherwise another winner may be notified.

    6. By entering this Prize Draw you are deemed to have read and accepted GAME ELITE full prize draw Terms & Conditions and Privacy Policy (found at help.game.co.uk/membership-terms).

    GAME Elite account must be used in the transaction. Valid email address must be present on GAME Elite account as this will be used to contact the winner(s). This does not affect your legal rights. GAME Elite terms and conditions apply, see full terms & conditions for more detail at help.game.co.uk/membership-terms.

  • Sky Sports Mobile Month Pass with FIFA 20

    TERMS AND CONDITIONS:

    Buy FIFA 20 on any format and receive a 1 month free trial of the Sky Sports Mobile Month Pass. Offer available instore and online between 24/9/19 and 8/10/2019. For in store purchases, voucher code will automatically be printed on receipt, for online purchases, the code will be sent by email. Voucher Code expires November 2019Offer limited to one product per basket. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected. The following terms also apply. 18+. UK only. NOW TV account set up with debit/credit card required. Trial auto renews at £5.99 a month, or simply cancel anytime. Sky Sports Mobile Month Pass includes Sky Sports Premier League, Action, Arena and News. Only available on compatible smartphones (see device compatibility below). To watch your Sky Sports Mobile Month Pass alongside other NOW TV Passes, at least one of the registered devices on your NOW TV account must be a compatible smartphone. You can only watch your Sky Sports Mobile Month Pass on one smartphone at a time. All live scheduling may be subject to change. Device compatibility for Sky Sports Mobile Month Pass Sky Sports Mobile Month Pass is only available on the following devices and operating systems: Apple iPhone: 4S & 5 or later running on iOS 8 or later; Android smartphones: Android OS 4.0 (Ice Cream Sandwich) or later), 1.0 Ghz, 1GB RAM, 480x800 Screen Resolution. NOW TV does not currently support connection of mobile devices to your TV e.g. AirPlay. Chromecast is not supported.

  • 3 for 2 on Selected Marvel Mugs from Exquisite Gaming

    TERMS AND CONDITIONS:

    3 for 2 on selected Marvel Mugs from Exquisite Gaming. Cheapest item is free. Offer available in store and online at www.game.co.uk. Offer starts 12/07/19 and ends 31/12/19. Offer not valid on products fulfilled by GAME Marketplace sellers. [Subject to availability – stock levels and availability for eligible products will vary over time and from store to store and so may not always be available.] For online purchases, discount is applied at checkout when three eligible items are added to basket. Eligible items must have the same delivery address for offer to apply across all items. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offers. This does not affect your legal rights.

  • Win Tickets for every Premier League home game at your favourite Premier League Football Club!

    TERMS AND CONDITIONS:

    Register to enter the FIFA 20 Premier League prize draw on the GAME App to be in with a chance to win 1 prize as detailed below.

    1. Prize draw opens at 00:01 on 1st September 2019 and closes at 11:59 on 21st September 2019.

    2. 1 winner will be determined by a random draw from all entries within 48 hours of the stated closing date.

    3. The prize consists of 1 X pair of tickets for each Premier League home game at [selected Prize Draw] football club in the 2019/20 Premier League season. These tickets will be despatched for each home game separately via EA. Please note tickets are for general admission and strictly for home fans and are not to be shared with away fans at any point. Please check Clubs website for any age restrictions on entry. Tickets cannot be resold or used for any kind of fund raising activities.

    4. The winner will be contacted within 5 working days of closing date.

    5. The winner will have 3 days to accept the prize otherwise another winner may be notified.

    6. The first set of tickets aim to be for Premier League games starting 12th October.

    7. By entering this Prize Draw you are deemed to have read and accepted GAME Reward full prize draw Terms & Conditions and Privacy Policy (found at help.game.co.uk).

    GAME Reward account must be used in the transaction. Valid email address must be present on GAME Reward account as this will be used to contact the winner(s). This does not affect your legal rights. GAME Reward terms and conditions apply, see full terms & conditions for more detail at help.game.co.uk

  • Buy a selected Nintendo software title and get a Nintendo Mario Notebook.

    TERMS AND CONDITIONS:

    Offer available instore and online between 08/08/2019 and 25/12/2019. Offer limited to one product per basket. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected.

  • Buy One Get One Free on Preowned Software Under £4.99

    TERMS AND CONDITIONS:

    Offer available in-store only during opening hours and online from 18th June 2019 until 31st December 2019. Buy one get one free on preowned software under £4.99. This offer only applies to Xbox One software, PS4 software, Nintendo Switch software and also 3DS software. Titles included in offer may vary instore and online - see game.co.uk and in-store for details. Offer not valid on products fulfilled by GAME Marketplace sellers. Discount applied at checkout in store. Online discount is applied at checkout when two eligible items are added to basket. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer/customer. Subject to availability – stock levels and availability for eligible products will vary over time and from store to store and so may not always be available. Your legal rights are not affected. The offer cannot be used in conjunction with any other offer. Store manager’s decision is final. Offer can be amended or removed at any time without prior notice with reasonable cause.

  • CUSTOMER FEEDBACK SURVEY MONTHLY DRAW

    TERMS AND CONDITIONS:

    1. ACCEPTANCE: By entering this prize draw, you agree you have read and accept these terms and conditions. We reserve the right to verify any entries and winners and may refuse to award prizes where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the prize draw here. We suggest that you keep a copy of these terms for your own records.

    2. ELIGIBILITY: You may enter this prize draw if you are resident of the UK and 18 years old or older at the time of entry. You are not eligible to enter this prize draw if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of GAME, in either case, any of their affiliate companies, or any of their advertising or promotion agencies. You promise that all the personal information you provide to GAME in connection with this prize draw shall be complete and accurate.

    3. HOW TO ENTER: You can enter the prize draw by completing our website feedback survey. The prize draw period runs from the 1st day of the month on which you submit your completed feedback form, until the last day of the month in which you submit your completed feedback form. You will not be able to enter after this date.

    4. INVALID ENTRIES: We only permit one entry per person per month. Any subsequent new entries will be void. Any entry made or attempted to be made to the prize draw in a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other participants will be invalid and may result in your disqualification from the prize draw. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating (including a person participating in the prize draw on your behalf), hacking, deception (including tampering with the challenge settings which will result in immediate disqualification from the entire prize draw), use of robots or other automated programmes. We will not accept illegible or incomplete entries.

    5. PRIZE: There will be one draw each month. The winner will receive a £200 GAME gift card. We may substitute prizes of equal or greater value. No cash alternative is available. Prizes are not transferable or refundable. Prizes may be considered a taxable benefit and the winners will be directly responsible for any taxes payable on their prize.

    6. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the prize draw, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes, both during and after the prize draw, without any payment to you.

    7. SELECTION AND NOTIFICATION OF WINNERS: One winner will be selected at random each month within 48 hours of the closing date from all eligible entries made during the prize draw period. We will notify the winners no later than 72 hours after the closing date via email, using the contact details you provide when you submit your feedback form. We may ask the winners to submit valid identification before we send you the prize. The winner must claim their prize within 48 hours from notification or an alternative winner will be selected using the method described in this paragraph

    Odds of winning the prize depend on the number of eligible entries received.

    8. DELIVERY OF PRIZE: your prize will be dispatched to you by recorded delivery within 5 business days of you claiming your prize.

    9. LIST OF WINNERS: You may request the last names and counties of the prize winners by sending a stamped addressed envelope to Customer Feedback Survey Monthly Prize Draw, Game Retail Limited, Unity House, Telford Road, Basingstoke, RG21 6YJ. If you are a winner, we will disclose your initial, last name and the county you live in to anyone who requests this information, unless you notify us when you claim your prize that you do not want us to disclose this information.

    10. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winners of this prize draw.

    11. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering this prize draw, you agree that we may use your name and/or image for these purposes and that you will not be paid.

    12. THIRD PARTIES We have partnered with independent market intelligence agency HOTJAR in order to gather your views via the survey.

    13. YOUR PERSONAL INFORMATION: When you give us the information we ask you for as part of the prize draw, we’ll use it as needed to conduct the prize draw as we’ve described in these terms. We may also use it for other reasons, but we’ll ask for your permission before we do. We will process, use and store your data in accordance with our Privacy Policy which can be found at www.game.co.uk/privacypolicy

    14. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering this prize draw.

    15. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:

    a. losses not caused by our breach or negligence
    b. indirect losses – these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this prize draw
    c. entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control
    d. technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or
    Any failure to provide the prize draw, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.

    16. LIABILITY OF THIRD PARTIES: We are not responsible for the performance of any third party involved in this prize draw or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third party's failure. Third party terms may apply to prizes details of which can be provided upon request.

    17. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

    17. DETAILS OF PROMOTER: This prize draw is run by Game Retail Limited (“GAME”) a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ. references to “we” and “us” in these terms and conditions are references to GAME.

  • Avengers Glasses Buy One Get One Free

    TERMS AND CONDITIONS:

    Buy one Avengers sculpted glasses set and get another Avengers sculpted glasses set free. Offer available between 26/04/19 and 31/12/19. Online and instore. GAME reserves the right to amend or cancel this offer at any time without prior notice. Subject to availability – stock levels and availability for eligible products will vary over time and from store to store and so may not always be available. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected.

  • 4 for £20 on Pre-owned Games

    TERMS AND CONDITIONS:

    Offer valid from 28th March 2019 until 31st December 2019. Get four selected pre-owned PS4, Xbox One or Nintendo 3DS games for £20. Offer available in store during store opening hours and online at www.game.co.uk on selected titles only – see website and instore for details of games included in offer. Offer not valid on products fulfilled by GAME Marketplace sellers. Discount is applied at checkout when two eligible items are added to basket. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer. Game Reward terms and conditions apply, please see www.game.co.uk for details. This offer cannot be used in conjunction with any other offer. Offer can be removed at any time without prior notice.

  • 2 for £20 on Pre-owned Games

    TERMS AND CONDITIONS:

    Offer valid from 28th March 2019 until 31st December 2019. Get two selected pre-owned PS4, Xbox One or Nintendo 3DS games for £20. Offer available in store during store opening hours and online at www.game.co.uk on selected titles only – see website and instore for details of games included in offer. Offer not valid on products fulfilled by GAME Marketplace sellers. Discount is applied at checkout when two eligible items are added to basket. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer. Game Reward terms and conditions apply, please see www.game.co.uk for details. This offer cannot be used in conjunction with any other offer. Offer can be removed at any time without prior notice.

  • 2 for £30 on Pre-owned Games

    TERMS AND CONDITIONS:

    Offer valid from 28th March 2019 until 31st December 2019. Get two selected pre-owned PS4, Xbox One or Nintendo 3DS games for £30. Offer available in store during store opening hours and online at www.game.co.uk on selected titles only – see website and instore for details of games included in offer. Offer not valid on products fulfilled by GAME Marketplace sellers. Discount is applied at checkout when two eligible items are added to basket. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer. Game Reward terms and conditions apply, please see www.game.co.uk for details. This offer cannot be used in conjunction with any other offer. Offer can be removed at any time without prior notice.

  • Free Gears of War 4 with Fallout 76 Hardware

    TERMS AND CONDITIONS:

    Get a free digital download of Gears of War 4 when you buy a Fallout 76 Xbox One X Console in the same transaction. While stocks last. Online and instore only. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected.

  • Deposits Paid by Customers Ahead of New Product Releases

    Terms and Conditions In these Terms and Conditions of Deposit (referred to as "Deposit Terms") the expressions "Us", "We" and "Our" relate to GAME Retail Limited, a company registered in England and Wales with company number 7837246, and whose registered address is at Unity House, Telford Road, Basingstoke, Hampshire RG21 6YJ. Our VAT registration number is GB 133 1661 43.

    Please read these Deposit Terms carefully before placing your deposit as the terms and conditions set out below will apply. We reserve the right to change Our Deposit Terms and when we do so Our new Deposit Terms will be available in Our stores. The Deposit Terms applicable at the time you pay a deposit will however apply to that deposit irrespective of any later changes in Our Deposit Terms.

      1. These Deposit Terms apply alongside and in addition to Our Terms and Conditions of Sale which apply to all sales made by Us in-store. 2. Nothing in these Deposit Terms or in Our Terms and Conditions of Sale are intended to or will have the effect of excluding or reducing your statutory rights as a consumer.

      3. When you order a product in advance of its release date we will ask you for a deposit by way of a reservation fee. Currently the amount of the deposit is £20 for consoles, £10–£20 for special edition titles, and £5 for each standard software title or game that you order.

      4. If, having paid a deposit, you change your mind and cancel your order or fail to collect the console, software title or game which you have ordered within 12 months of its release date (which shall be deemed to be a cancellation), except where this is as a result of Our breach We reserve the right to retain a sum to cover Our expenses in dealing with the administration of your order and its cancellation as well as Our lost business resulting from your cancellation. In most cases this will amount to the value of the deposit and the deposit will be non–refundable. We may however at Our discretion allow you to transfer the deposit and apply it against purchase of a different product available in–store.

      5. Sometimes supplies of new products are not available to us on the expected dates and payment of a deposit does not guarantee availability of any product on a specific date.

      6. If however We are for any reason unable to supply you with the ordered product within a reasonable time of the expected availability date, We will always try to offer you an acceptable alternative product. If however We cannot offer you an alternative which you find acceptable and as a result you cancel your order, We will refund your deposit for the item concerned in full.

      7. By paying a deposit and providing Us with your contact details you agree to Us contacting you with regard to the product (for example, to advise you of special packages or special editions or pre-payment plan options or other aspects that may be of interest to you).

      8. These Deposit Terms apply to deposits paid and purchases made in GAME stores only and do not apply to on–line transactions.

      9. These Deposit Terms shall be interpreted under English Law and shall be subject to the exclusive jurisdiction of the English Courts.

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