Your Questions Answered: Using Xbox All Access with Xbox Series X and Xbox Series S

You can use Xbox All Access to buy the Xbox Series X and the Xbox Series S. We’ve answered some of your questions about Xbox All Access.

Want to know more about the Xbox Series X|S? We’ve pulled together a guide covering everything you need to know, including specs, games and more! Read it here.

What is Xbox All Access?

Xbox All Access is an easy way to buy a new Xbox console and includes an Xbox Series X or Xbox Series S and 24 months of Xbox Game Pass Ultimate, with over 100-high quality games and an EA Play membership, with no upfront cost. Pay later with a variety of monthly payment plans available with Klarna. Click here for more information.

Xbox All Access allows players to spread the cost of their next generation console. Did you know that you can subscribe to Xbox All Access at no additional cost compared to purchasing items separately?

Sound good? When we have stock available, you can easily sign-up and secure your Xbox Series X|S with Xbox All Access. Find out how you can get ready for Xbox All Access below.

New Xbox All Access Customers

Where can I buy the Xbox Series X or Xbox Series S with Xbox All Access?

You can buy with GAME online (subject to availability).

How do I buy the Xbox Series X or Xbox Series S using Xbox All Access as a new customer?

If you’re a new customer, you can easily buy in-store.

Head to your local store (subject to availability) and speak to one of our team who can help you. You must have a GAME Reward Account and a form of ID (driving license or passport). If you don’t have an existing GAME Reward Account, you can sign-up for free on the website or download the GAME App.

Existing Xbox All Access Customers

Where can I upgrade my Xbox All Access console?

You will need to complete your Xbox All Access upgrade purchase at GAME, click here to find out more.

I signed up to Xbox All Access previously, can I upgrade to the Xbox Series X or Xbox Series S?

You could be eligible for an upgrade to the next-gen consoles based on certain criteria. Click here to find out more.

What do I need to upgrade?

When we have stock available, make sure you have your serial number to hand from your original console. We require this to check if you’re eligible to send back your console and upgrade.

When can I upgrade?

You can upgrade even if you have not yet made the equivalent of 18* monthly payments required for upgrade provided you return your original Xbox console in good condition. If you purchase an Xbox Series X or Xbox Series S with Xbox All Access before meeting the equivalent of 18* monthly payments on your original Xbox All Access purchase, you will need to make payments for both the original Xbox All Access purchase and your new Xbox All Access purchase until the minimum number of payments on your original Xbox All Access purchase have been made.

*Equivalent of 12 monthly payments if you made your original purchase of Xbox One X with Xbox All Access before 31 Dec, 2019

Eligibility Check List
  • Be over 18 years of age
  • Be a UK resident of over 3 years
  • Work a minimum of 16 hours per week

What happens to my old console?

Once you hit 12 months or 18 months from when you purchased your original Xbox All Access console you will receive an email confirming you are now ready to upgrade. This will give you all the information you need to process your upgrade and send your original console back.

For more FAQ's and further details, click here.

Terms and Conditions

Eligibility is: Over 18 years of age. UK resident for over 3 years. Must work a minimum of 16 hours per week

Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.

Game Retail Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 652341) and acts as a credit intermediary and not a lender. Game Retail Limited offers credit products provided by Klarna Bank AB (publ) and PayPal (Europe) S.à r.l. et Cie. Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. GAME Retail Limited, Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YK, 07837246.

Klarna Bank AB (publ) is authorised by the Swedish Financial Supervisory Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of this regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from Klarna Bank AB (publ) on request.

^* At participating retailers; prices vary by console. Xbox Game Pass Ultimate: 24-month subscription; game catalogue varies over time, by region, by device. Internet access required (ISP fees apply). Membership conversion: your existing Xbox Live Gold and Xbox Game Pass, and EA Play (console) membership(s) will automatically convert to Ultimate at a conversion ratio, learn more, and Game streaming: requires compatible controller (sold separately). Halo Infinite expected 2021. EA Play: expected Holiday 2020. Digital Direct: Your digital content will be delivered directly to your console during set-up; no codes required. All included digital content will be attached to the first Microsoft Account that redeems it. For more information, visit Warranty: console is under a 1 year limited hardware warranty (90 days for controller/accessories) regardless of length of financing. (Microsoft Limited Hardware Warranty: See product terms at

Upgrade: You are eligible to apply for upgrade to the next Xbox console coming at the end of 2020 (excludes Xbox One X, S, and S All Digital Edition) after you have made the equivalent of 18 full payments (and any upgrade may be subject to eligibility requirements). Microsoft or Klarna may contact you about your upgrade options. Requires return of console in good condition or payment of the console balance. The next Xbox console available under the upgrade option may vary due to applicable laws. See product and upgrade terms at

New application with Klarna, including credit assessment, contract, terms and pricing apply. See Klarna Credit Agreement for terms and conditions.