Xbox All Access

Xbox All Access

Xbox One Console - no upfront cost
Xbox One S

£19.99 a month

With no upfront cost and 0% APR for 24 months with Klarna^

  • Xbox One S console bundle
  • 24 months of Xbox Game Pass Ultimate
  • 18 month console upgrade option*

Joining Xbox All Access is easy:

All you have to do to get your shiny new Xbox is to enrol and qualify online for Klarna financing by clicking on Get Started.

If you are approved, you will be sent a QR-code token to take into one of our stores to choose your new Xbox. You can even start browsing online and see what is in stock at your local store here.

1. Choose your console

Select an Xbox One console bundle

2. Enrol with ease

Qualify and enjoy low monthly payments with nothing due today^

3. Start right away

Your Xbox Game Pass Ultimate membership will be waiting for you on your new console

4. Upgrade

Enjoy the option to upgrade to the next Xbox console after 18 months. Terms apply*

Ultimate Pass

Includes 24 months of Xbox Game Pass Ultimate

Enjoy unlimited access to over 100 high-quality games, including brand-new Xbox exclusives and new titles added all the time, and online multiplayer with Xbox Live Gold. Your Xbox Game Pass Ultimate membership will be waiting for you on your new console.*

Frequently asked questions

General
What is Xbox All Access?

With Xbox All Access, you get an Xbox One console and 24 months of Xbox Game Pass Ultimate, which includes access to over 100 high-quality games and online multiplayer with Xbox Live Gold, with no upfront cost. Customers who have made 18 consecutive full payments have the option to apply for an upgrade to the next Xbox console by entering into a new finance agreement. With everything you need to play, Xbox All Access is the best value in gaming. From £17.99 a month with 0% p.a. for 24 months with Klarna.^*

Special promotions, such as the special upgrade offer on Xbox One X, may allow you to apply (subject to eligibility) for earlier upgrades; see the specific promotion terms below for more details.

Which Xbox One consoles can I buy with Xbox All Access?

Xbox One X, Xbox One S and Xbox One S All-Digital Edition console bundles, pending GAME’s availability, can be purchased with Xbox All Access.

Can additional items be added to my Xbox All Access purchase?

While we’re always looking for new ways to give gamers the best value and choice, right now you can’t add other items such as Xbox accessories or extended warranties to be included in your Xbox All Access monthly payment at this time. However, additional items can be purchased separately.

Does Microsoft provide the financing for Xbox All Access?

No. Klarna provides financing for Xbox All Access and determines qualifications for, and terms of, credit.

Klarna Bank AB (publ) is authorised by the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of this regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from Klarna Bank AB (publ) on request. Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

Klarna Bank AB (publ) registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431

Can I use my credit card instead of Klarna financing for my Xbox All Access purchase?

No. Xbox All Access is only available through GAME’s participating financing partners, such as Klarna.

With Xbox All Access, you have the option to upgrade. How does the Xbox All Access upgrade option work and where can I apply for an upgrade?

Upgrading to the next Xbox console version is easy.

  • Customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ below)). Check your upgrade eligibility with Klarna at https://www.klarna.com/uk/customer-service/.
  • Once you’ve confirmed that you’re eligible to upgrade, get the next Xbox console with a new Xbox All Access purchase from GAME, entering into a new finance agreement You will need to trade-in all products included in your original Xbox All Access purchase, including the Xbox One console, controller, and power cord when upgrading. Products must be in good condition in order to be eligible for trade-in and upgrade. You must also retain and keep safe the proof of return for the goods you trade in. If upgrading, you’ll receive a special kit in the post allowing you to package your original Xbox All Access console to send back within 15 days of upgrade. For more information about requirements for trade-in hardware, please see the Xbox All Access upgrade terms at Xbox.com/XboxAllAccessTerms.
When can I upgrade to the next Xbox console?

Xbox All Access customers have the option to apply for an upgrade to the next Xbox console (expected end of 2020) after making the equivalent of 18 full payments. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ below)). Upgrade eligibility criteria can be found at Xbox.com/XboxAllAccessTerms.

What are the terms for the Xbox One X special upgrade offer?

If you purchased an Xbox One X between 5 Nov, 2019 and 31 Dec, 2019, you are eligible to upgrade to the Project Scarlett console in as few as 12 months. Upgrading to Project Scarlett is subject to its release and availability at the time you wish to upgrade. Upgrade requires at least 12 consecutive full payments on your original Xbox All Access contract, and entering into a new fixed term financial agreement with Klarna for purchase of a new 24-month Xbox All Access contract for Project Scarlett, expected end of 2020, which will be subject to Klarna’s terms and conditions. Offer valid for original purchase of Xbox One X with Xbox All Access through 31 Dec, 2019; not available with Xbox One S / S All-Digital. A new application with Klarna, contract, terms, and pricing apply. Requires return of console in good condition or payment of the console balance. See product and upgrade terms at Xbox.com/XboxAllAccessTerms.

Can I combine Xbox All Access with any other promotional offers?

Xbox All Access is an exclusive, standalone offer and can’t be combined with other offers, such as temporary price reductions or trade-ins, unless specifically stated. Please see GAME’s terms and conditions

Payments/Financing
How do I contact Klarna for financing related questions?

Log in to the customer portal at app.klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team at app.klarna.com or https://www.klarna.com/uk/customer-service/.

Is Klarna financing required for my Xbox All Access purchase?

Yes. Klarna lets you enjoy Xbox All Access with no upfront cost, a fixed monthly price, and 0% p.a. for 24 months with Klarna.^

What is Klarna financing?

Klarna financing for Xbox All Access lets you spread the cost into equal monthly payments with 0% interest and no upfront cost. Your monthly payments are made by direct debit each month, the monthly payment shown means the finance policy will be paid off in 24 months with no extra cost (0% p.a.).

Will my credit be impacted when I apply for Klarna financing?

When you apply for Financing with Klarna, Klarna will make a full credit search with credit reference agencies who will supply credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organizations’ future decisions on whether or not to provide you with credit. For any questions relating to the credit check process, contact Klarna’s customer support team at .

How do I make payments with Klarna?

All payments are made by Direct Debit. Your payment will be taken from your account on or around the 5th of each month. You will receive an email notification which will highlight the payment has been made. You can use the Klarna App to change your payment details.

Where can I view my Klarna account summary and payment history?

Log in to the Klarna customer portal https://app.klarna.com/login or via the Klarna app, which is available on Android and IOS, to review your purchases and manage your account. If you need further assistance, contact Klarna’s Customer Service team at https://www.klarna.com/uk/customer-service/.

Can I pay off the remaining balance of my Klarna financing agreement sooner than 24 months, to qualify for the next Xbox console upgrade?

Yes. Once the next Xbox console is available (expected end of 2020), Xbox All Access customers who have made 18 full payments have the option to apply for an upgrade by entering into a new finance agreement. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ above).)

Xbox Game Pass Ultimate
What is Xbox Game Pass Ultimate and what are its benefits?

Xbox Game Pass Ultimate includes all the benefits of Xbox Live Gold, plus over 100 high-quality console and PC games. New games are added all the time, so there’s always something new to play. Enjoy exclusive member deals and discounts. Play together with friends on the most advanced multiplayer network and discover your next favourite game. Learn more at https://xbox.com/gamepass.

An Xbox All Access purchase includes 24 months of Xbox Game Pass Ultimate. So, what happens if I have an existing Xbox Game Pass and/or Xbox Live Gold membership when I purchase a console with Xbox All Access?

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

If you’re already an Xbox Game Pass Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Xbox Game Pass Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Xbox Game Pass Ultimate.

To check your prepaid balance, go to https://account.microsoft.com/services/. Note, once converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

What happens to my Xbox Game Pass Ultimate membership if I return my Xbox All Access purchase?

If you redeemed the 24-month Xbox Game Pass Ultimate membership prior to returning your Xbox All Access purchase, the 24-months of Xbox All Access Ultimate will be removed from your account at time of return. Note, once your existing Xbox Live Gold and/or Game Pass memberships are converted to Xbox Game Pass Ultimate, Xbox Live Gold and other Game Pass memberships cannot be unconverted. Learn more at https://xbox.com/gamepass.

Digital Direct – redemption of content
I’ve purchased Xbox All Access. How do I redeem Xbox Game Pass Ultimate?

Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console. Redeem it during initial console setup or later in the Settings app.

To redeem during initial setup:

  • Turn on your Xbox console and follow the guided on-screen setup instructions.
  • In the Account steps, sign in with the Microsoft account you want to use for Xbox Game Pass Ultimate membership.
  • On the screen titled This Xbox comes with, choose Xbox All Access and select Claim it. Alternatively, you can choose Decide later and redeem the membership from Settings using your current Microsoft account or another Microsoft account.

To redeem in Settings app:

  • Make sure you’re signed in with the Microsoft account you want to use for Xbox Game Pass Ultimate membership.
  • Press the Xbox guide button to open the guide.
  • Select Settings > All settings > Account.
  • In Account, select Included with this Xbox.
  • Select Xbox All Access, then select Claim it.
What should I do if I purchased Xbox All Access but don’t see an option to redeem Xbox Game Pass Ultimate on my console?

If you do not see an option to redeem your Xbox Game Pass Ultimate through initial setup and/or through the Settings app, contact GAME directly. They’ll need to verify your Xbox All Access account, console Serial Number, and determine next steps.

Does the 24-month Xbox Game Pass Ultimate membership have to go to whoever bought Xbox All Access?

No, anyone can redeem the membership on the console purchased with Xbox All Access.

Returns/Exchanges
Can I return or cancel an Xbox One console/bundle purchased with Xbox All Access?

With Xbox All Access, you are purchasing the console and the entire 24-month Xbox Game Pass Ultimate membership from GAME at the time of purchase. The purchase is subject to GAME’s return policy. Your purchase must be returned within 30 days. Please contact GAME for more details about returns.

If I return my Xbox All Access purchase, do I need to take further action to cancel Klarna financing? What happens to my Klarna agreement if I make a return?

Once the return has been accepted and processed by GAME, no further action is required to your Klarna agreement. The cancellation will mean the loan will be settled.

Can I cancel my Xbox Game Pass Ultimate membership and reduce my payments?

No. The Xbox Game Pass Ultimate membership is included in the Xbox All Access purchase. You cannot cancel your membership and reduce your monthly payment.

Repairs / Warranty / Hardware Troubleshooting
What happens if my console breaks?

With Xbox All Access, you own the console and 24-month Xbox Game Pass Ultimate membership outright upon purchase. The Microsoft Limited Warranty covers the Xbox console and Xbox controller for one year, irrespective of the length of your financing term. If your console and/or controller malfunction after that one-year period, you would be responsible. Please note, monthly payments will continue until the remaining balance on your Klarna loan is paid in full, even if your Xbox console is not working. For additional support information please see https://support.microsoft.com/devices.

Upgrade
What determines if my Klarna loan is up to date?

To be eligible to upgrade, customers must have made 18 full payments^ and your Klarna loan must be up to date—meaning you have made timely payments, you do not have any payments that are past due, and your credit status allows you to buy the next Xbox console with Xbox All Access. (Note: If you purchased an Xbox One X during the special upgrade offer, you may be able to upgrade earlier (see “What are the terms for the Xbox One X special upgrade offer?” FAQ above).)

What is the upgrade fee?

There is no upgrade fee for customers upgrading from an Xbox One S or Xbox One X to the next Xbox console. Customers upgrading from an Xbox One S All-Digital Edition console will be charged a £15 upgrade fee. Upgrade requires a new Xbox All Access purchase and trade-in of the Xbox One console, controller, and power cord associated with the previous Xbox All Access purchase in good condition.

Can I upgrade from an Xbox One S to an Xbox One X?

The Xbox All Access upgrade option allows you to apply for an upgrade from an Xbox One console to the next Xbox console only, expected end of 2020 (excludes Xbox One X, S, and S All Digital Edition).

Will my credit be impacted at time of upgrade?

When you apply for Financing with Klarna, Klarna will make a full credit search with credit reference agencies who will supply credit information. The agencies will record details of the search, which can be seen on your credit file, whether or not credit is granted. This record will also be visible to third parties and may affect other organizations’ future decisions on whether or not to provide you with credit. For any questions relating to the credit check process, contact Klarna’s customer support team at .

What happens to my existing Xbox Game Pass Ultimate membership when I upgrade?

When you upgrade to the next Xbox console your unpaid months from the original 24-month Xbox Game Pass Ultimate membership will be removed from your Microsoft account. You’ll receive another 24-month Xbox Game Pass Ultimate membership as part of your new Xbox All Access purchase.

Terms & Conditions

Game Retail Limited acts as a credit intermediary and not a lender. Game Retail Limited offers credit products provided by Klarna Bank AB (publ) and PayPal (Europe) S.à rl et Cie.

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Klarna Bank AB (publ) is authorised by the Swedish Financial Supervisory Authority (Finansinspektionen) and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of this regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from Klarna Bank AB (publ) on request.

^Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Klarna Bank AB (publ) registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431. If you make your payments by the due date each month, the monthly payment should allow you to pay off the purchase within 24 months with no extra cost (0% APR). Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.

*Prices vary by console. 24-month subscription to Xbox Game Pass Ultimate includes Xbox Live Gold, Xbox Game Pass for Console, Xbox Game Pass for PC, and other benefits; game catalog varies over time. Internet access required (ISP fees apply). Membership conversion: Any outstanding time on your existing Xbox Live Gold and Xbox Game Pass membership(s) will automatically convert to Ultimate at a pre-set conversion ratio, learn more xbox.com/gamepass. Digital Direct: Your 24-month Xbox Game Pass Ultimate membership is delivered directly to your console during set-up and is available in Settings; no codes required. Upgrade: You are eligible to apply for upgrade to the next Xbox console coming at the end of 2020 (excludes Xbox One X, S, and S All Digital Edition) after you have made the equivalent of 18 full payments (and any upgrade may be subject to eligibility requirements). Microsoft or Klarna may contact you to notify you about your upgrade options. Upgrading from Xbox One S All-Digital Edition will require payment of a £15 upgrade fee (subject to change). New application with Klarna, contract, terms, pricing, and any applicable fees apply. Requires return of console in good condition or payment of the console balance. The next Xbox console available under the upgrade option may vary due to applicable laws. See product and upgrade terms at .

Game Retail Limited is authorised and regulated by the Financial Conduct Authority with firm reference - 652341. Registered address - Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ. Company number - 07837246.