| Delivery type | Delivery Time | Cost |
|---|---|---|
| Standard Orders | 2 - 4 working days** | £4.99 |
| Pre-Orders | 1 working day** | £4.99 |
| Next Day incl. Saturday | 1 working day** | £7.99 per order |
| Premium Next Day incl. Saturday Delivery by DPD (Carbon Neutral) |
1 working day** | £9.99 per order |
| Premium Next Day pre 12pm Delivery by DPD (Carbon Neutral) |
1 working day** | £11.99 per order | Console Orders on selected consoles | 1 working day** | £9.99 |
| Insured* Delivery on selected consoles | 1 working day** | £19.99 |
| Specialist Delivery | Orders dispatched within 5 working days; delivery within 14 days*** | £14.99 per item |
| Click & Collect | 1-2 working days | £4.99 (Pay online, delivered to store, plus receive a £5 voucher to spend in store when you collect) |
| Click & Collect Hardware Orders PlayStation 5 and Xbox Series X | S, Nintendo Switch and VR | 1-2 working days | £9.99 per order (Pay online, delivered to store, plus receive a £5 voucher to spend in store when you collect) |
| Click & Reserve | 2 hours from order | FREE (Order online, pick up and pay in store) |
Small Print
• Order up to 7pm for next day delivery Sunday to Friday for standard stock lines.
• Standard orders placed after 7pm Friday to 7pm Sunday will be dispatched Sunday.
• Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this timeframe.
• Digital purchases are excluded from the total order value for tracked courier services.
*Insured Delivery is subject to customer submitting a DPD Lost in Transit claim via GAME customer services and DPD validating such claim, Insured Delivery entitles customer to either;
a) a free of charge replacement console, and a partial refund of £50 to the original method of payment; or
b) a full refund of the price paid for the console ordered and the £19.99 delivery charge (payable to original method of payment), together with £50 compensation (payable at customer’s choice, either by BACS, Cheque or onto a GAME Gift card).
Please note that DPD's Lost in Transit claim procedure can take up to 21 days to complete.
*Click and Collect Voucher
• Terms and conditions apply please see terms for details.
**Remote Area Delivery Times
• Deliveries including Pre-orders to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take longer to reach you.
*** Orders for Items which require Specialist Delivery will follow the below process:
a) Your order will be dispatched within 5 working days.
b) Arrow XL will contact you, using the details provided when you placed the order, to book a slot for the delivery of your item.
c) You will be advised 2 days ahead of your delivery date of the delivery time slot.
d) On the day of delivery, the crew will call you 30 mins ahead of their expected arrival.
e) Claims for damage in transit for Specialist Delivery items will need to be reported to Customer Service within 5 working days.
Sign up for a GAME Reward Account online for FREE, via the GAME App or in your local store.
Earn points whenever you trade-in or buy at GAME. Use your points to save on the stuff you want in-store.
Terms and conditions apply
Please note: You will not receive Reward points for your purchase of GAME Elite Membership
Representative Example:
