Promotional Terms and Conditions - Stores

Promotional Terms and Conditions - Stores

Promotional Terms & Conditions

In-store Terms & Conditions

  • Free 3 months of Xbox Live Gold when you buy 3 months and Destiny 2

    TERMS AND CONDITIONS: Get an additional free 3-Month Xbox Live Subscription Code (worth £14.99) when you buy Destiny 2 Standard Edition for Xbox One and a 3-Month Xbox Live Subscription Code (£64.98) in the same transaction. Offer available between September 6th 2017 and September 25th 2017. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected.

  • EARN EXTRA REWARD POINTS ON PC CREDIT

    TERMS AND CONDITIONS: GAME Reward members can earn double Reward points and GAME Elite members can earn quadruple points when they buy any Steam, Battle.net, Windows, Origin or League of Legends credit in-store or online between on 00:01 on 22/09/17 and 23:59 on 31/12/17. A GAME Reward or Elite account must be used in the transaction. Points will not be applied retrospectively and points will be automatically credited to the customer’s GAME Reward or GAME Elite account within 48 hours. Offer has no cash value and cannot be exchanged for cash. GAME reserves the right to amend or cancel this offer at any time. This offer cannot be used in conjunction with any other offers and is not available for trade buyers or anyone representing a trade buyer. Your legal rights are not affected. GAME Reward or Elite terms and conditions apply, see game.co.uk/reward or game.co.uk/membership for more details.

  • Get a PS4 500GB Fifa 18 console for £124.99 when you trade in any PS3 console

    TERMS AND CONDITIONS: Offer valid from 29th September 2107 until 9th October 2016. Purchase a PS4 500GB Fifa 18 console for £124.99 (normal price £199.99) when you trade-in a PS3 console and use the total trade-in value received against such purchase. Offer available in store only and during store opening hours. Trade-in must be completed in the same transaction as purchase. Console must be in good working order and of satisfactory quality. A Game reward account is required to participate. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer. Game trade-in terms and conditions and Game Reward terms and conditions apply please see game.co.uk/terms for details. Trade in and cash prices are subject to change. Store manager’s decision is final. Offer can be removed at any time without prior notice with reasonable cause.

  • Get a PS4 1TB Fifa 18 console for £79.99 when you trade in an original 500GB PS4 console

    TERMS AND CONDITIONS: Offer valid from 29th September 2107 until 9th October 2016. Purchase a PS4 1TB Fifa 18 console for £79.99 (normal price £229.99) when you trade-in an original 500GB PS4 console and use the total trade-in value received against such purchase. Offer available in store only and during store opening hours. Trade-in must be completed in the same transaction as purchase. Console must be in good working order and of satisfactory quality. A Game reward account is required to participate. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer. Game trade-in terms and conditions and Game Reward terms and conditions apply please see game.co.uk/terms for details. Trade in and cash prices are subject to change. Store manager’s decision is final. Offer can be removed at any time without prior notice with reasonable cause.

  • Get a PS4 Fifa 18 PRO console for £199.99 when you trade in an original 500GB PS4 console

    TERMS AND CONDITIONS: Offer valid from 29th September 2107 until 9th October 2016. Purchase a PS4 Fifa 18 PRO console for £199.99 (normal price £349.99) when you trade-in an original 500GB PS4 console and use the total trade-in value received against such purchase. Offer available in store only and during store opening hours. Trade-in must be completed in the same transaction as purchase. Console must be in good working order and of satisfactory quality. A Game reward account is required to participate. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer. Game trade-in terms and conditions and Game Reward terms and conditions apply please see game.co.uk/terms for details. Trade in and cash prices are subject to change. Store manager’s decision is final. Offer can be removed at any time without prior notice with reasonable cause.

  • Get a PS4 Fifa 18 PRO console for £179.99 when you trade in an original 1TB PS4 console

    TERMS AND CONDITIONS: Offer valid from 29th September 2107 until 9th October 2016. Purchase a PS4 Fifa 18 PRO console for £179.99 (normal price £349.99) when you trade-in an original 1TB PS4 console and use the total trade-in value received against such purchase. Offer available in store only and during store opening hours. Trade-in must be completed in the same transaction as purchase. Console must be in good working order and of satisfactory quality. A Game reward account is required to participate. GAME reserves the right to refuse any offer to anyone believed to be representing a trade buyer. Game trade-in terms and conditions and Game Reward terms and conditions apply please see game.co.uk/terms for details. Trade in and cash prices are subject to change. Store manager’s decision is final. Offer can be removed at any time without prior notice with reasonable cause.

  • Extra 20% credit when trading in ANY Phone or Tablet

    TERMS AND CONDITIONS: Offer valid in-store ONLY from 07/09/17 to 18/10/17. Customers will receive an extra 20% credit on top of the standard in-store credit price when they trade-in ANY Phone or Tablet at a GAME Retail Limited store during opening hours. The 20% extra credit will be applied automatically at the till. Credit may be used in-store or placed on a GAME gift card for later redemption. Offer not available where items are traded in for cash. The trade-in element of any purchase is non-refundable but can be used against alternative items at the time of return. Total trade-in credit value, including the extra credit, cannot exceed the current selling price of the product. This offer cannot be used in conjunction with any other offer. GAME reserves the right to amend or cancel this offer at any time. Your legal rights are not affected.
    GAME Trade-In terms and conditions and GAME Reward terms and conditions apply, please see game.co.uk/terms or ask staff for details.

  • 10% Off Pre-owned iPhones

    TERMS AND CONDITIONS: Get 10% off any* pre-owned iPhone purchased between 13/09/17 and 16/09/17. In-store only. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offer. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Subject to availability. Your legal rights are not affected.
    *New iPhone models released between 13/09/17 and 16/09/17 are excluded from this offer.

  • Free Now TV

    TERMS AND CONDITIONS: Now TV 2 month entertainment pass free when bought with any preowned phone or tablet in store ONLY between 07/09/17 & 31/03/18. Subject to availability. Cannot be used in conjunction with any other offers. Game reserve the right to remove or amend this offer at any time without prior notice for reasonable clause.

  • 2 for £20 on any two pre-owned Xbox One or Playstation 4 games

    TERMS AND CONDITIONS: 2 for £20 on any two pre-owned Xbox One or Playstation 4 games priced at £12.98 individually. Offer ends at 23:59 on 29/11/17. Offer available in-store and online. Offer not valid on products fulfilled by GAME Marketplace sellers. For online orders, discount is automatically applied at checkout when two eligible items are added into the same basket. For in-store, discount is automatically applied at the till at the time of purchase. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offers. GAME reserves the right to refuse anyone believed to be representing a trade buyer. Your legal rights are not affected. GAME Reward terms and conditions apply to online orders, please see www.game.co.uk/terms.

  • Apple Trade-in Promo September / October 2017

    TERMS AND CONDITIONS: Cash trade-in prices advertised are valid in store only during opening hours from 07/09/17 to 18/10/17 and based on C grade condition, entry level memory size and locked to a UK mobile network. Trade-ins must be in good working order and of satisfactory quality. ID is required to trade-in and trade-in prices for store credit and cash may vary. GAME reserves the right to refuse anyone believed to be representing a trade buyer. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offers. Your legal rights are not affected. GAME Trade-In terms and conditions apply, please see game.co.uk/terms or ask staff for details.

  • 30% extra trade in credit when you purchase any new software release

    TERMS AND CONDITIONS: GAME Reward customers who purchase any new software release between 00:01 on 01/09/17 and 23:59 on 27/10/17 get an extra 30% of trade-in credit for your existing software when trading it in during the same transaction. Offer available to deposit customers only. Receive 30% extra trade in credit on top of standard in store credit price when you trade-in any software products towards any new software release at a GAME Retail Limited store and use the credit towards a purchase in the same transaction. All trade-in and cash prices quoted are correct as of the day they are viewed, and are subject to change on a daily basis.

  • 50% extra trade in credit when you purchase any new software release

    TERMS AND CONDITIONS: GAME Elite customers who purchase any new software release between 00:01 on 01/09/17 and 23:59 on 27/10/17 get an extra 50% of trade-in credit for your existing software when trading it in during the same transaction. Offer available to deposit customers only. Receive 50% extra trade in credit on top of standard in store credit price when you trade-in any software products towards any new software release at a GAME Retail Limited store and use the credit towards a purchase in the same transaction. GAME Elite terms and conditions apply. All trade-in and cash prices quoted are correct as of the day they are viewed, and are subject to change on a daily basis.

  • 10% extra trade in credit when you purchase any new hardware release

    TERMS AND CONDITIONS: GAME Reward customers who purchase any new hardware release between 00:01 on 20/08/17 and 23:59 on 01/12/17 get an extra 10% of trade-in credit for your existing hardware when trading it in during the same transaction. Offer available to deposit customers only.Receive 10% extra trade in credit on top of standard in store credit price when you trade-in any hardware products towards any new hardware release at a GAME Retail Limited store and use the credit towards a purchase in the same transaction. All trade-in and cash prices quoted are correct as of the day they are viewed, and are subject to change on a daily basis.

  • 25% extra trade in credit when you purchase any new hardware release

    TERMS AND CONDITIONS: GAME Elite customers who purchase any new hardware release between 00:01 on 20/08/17 and 23:59 on 01/12/17 get an extra 25% of trade-in credit for your existing hardware when trading it in during the same transaction. Offer available to deposit customers only. Receive 25% extra trade in credit on top of standard in store credit price when you trade-in any hardware products towards any new hardware release at a GAME Retail Limited store and use the credit towards a purchase in the same transaction. GAME Elite terms and conditions apply. All trade-in and cash prices quoted are correct as of the day they are viewed, and are subject to change on a daily basis.

  • FIFA 18 PREPAYMENT

    TERMS AND CONDITIONS: Pay the full price of FIFA 18 (standard or deluxe editions) when you preorder with GAME and receive a classic leather football and 1 month NOW TV entertainment pass to take home immediately. FIFA 18 will be available for you to collect on or after the release date, 29 September 2017.

    Refunds - Should you wish to cancel your pre-order and receive a full refund before FIFA 18 is released, you must return the football and NOW TV pass in mint, unused condition when you ask for the refund. If you are unable to return the football and/or NOW TV pass in such condition, or if you wish to keep either or both of those items but cancel your preorder of FIFA 18, the value of those items (as shown on your till receipt) will be deducted from your refund.

    Price Promise – If we reduce the price we charge for FIFA 18 (standard or deluxe editions) between the point at which you place your preorder and the date on which it is released, we will refund the difference to you in cash or onto the card you used for payment (depending on the payment method you used to prepay).

    Offer available in-store only. Game reserves the right to amend or cancel this offer at any time. This offer cannot be used in conjunction with any other offers and is not available for trade buyers or anyone representing a trade buyer. Your legal rights are not affected.

  • Back to School - Free iFrogz Bolt earbuds

    TERMS AND CONDITIONS: Receive one set of free iFrogz Bolt earbuds in a choice of 5 colours (subject to availability) when you purchase any pre-owned phone, tablet or handheld console in-store between 24/08/2017 and 06/09/2017. Offer is subject to store availability and GAME reserves the right to refuse anyone believed to be representing a trade buyer. GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offers. This offer cannot be used in conjunction with any other offer. Your legal rights are not affected.

  • Thorpe Park / Alton Towers 2 for 1 tickets

    1. Till receipt entitles the holder to one FREE ENTRY per till receipt per full paying adult. If the holder of this till receipt buys a fully priced adult ticket to THORPE PARK Resort or Alton Towers Resort, then s/he may take with him/her one other person who will enter the Resort on the same day free of charge. Alternatively use the 10 digit unique code by visiting www.altontowers.com/game or www.thorpepark.com/game to redeem the same ticket offer in advance.

    2. Adult is 12 & over at each attraction. Child free entry is under 3 years at each attraction.

    3. Offer is valid until 31.10.17 at each attraction excluding 20-31 October 2017 at THORPE PARK Resort, secondary ticketed events (e.g. concerts) and any attraction closed dates. Dates subject to change–check opening dates & times before your visit at thorpepark.com or altontowers.com.

    4. Offer can only be used as stipulated and it cannot be exchanged for cash or used in any other way. Sale of the voucher for profit is prohibited. Photocopies will not be accepted.

    5. Admission prices are subject to change. Offer cannot be used in conjunction with any other offer or concession, reward/loyalty program, 2 day pass, Annual Pass, rail inclusive offers, secondary ticketed events or for group bookings or bookings made in advance of the offer being available.

    6. Offer is not valid at THORPE SHARK Hotel, Alton Towers Hotels, Enchanted Village (Woodland Lodges, Tree Houses and Tree Top Quest), Waterpark, Spa or Golf, and does not include early ride time.

    7. Till receipt voucher must be presented upon entrance and surrendered to the ticket booth operator. Till receipt vouchers cannot be presented on electronic devices. Not for resale.

    8. Only one till receipt voucher can be used per person and per transaction. Unique code can only be used once, for one transaction.

    9. Each attraction reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including over-capacity.

    10. Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.

    11. Visitors under 12 years must be accompanied by a person 18 years of age at each attraction.

    12. Entry to each attraction will be subject to the attraction’s terms and conditions of entry, which can be found by visiting the attraction websites.

    13. Features and/or creatures shown on the till receipt voucher are not necessarily available at every attraction.

    14. Please note that the theme parks operate a chargeable car parking policy including, but not limited to, till receipt vouchers do not affect the price of car parking.

    15. For enquiries relating to each of the theme parks contact the respective theme parks careline (number below) between 9:00am and 5:00pm, Monday to Friday, excluding bank holidays- Thorpe Parks careline: 0871 663 1673 and Alton Towers careline: 0871 222 3330 (International calls 0044 1538 703344).

    16. If the holder of the till receipt voucher redeems it, he/she agrees to be unconditionally bound by these terms and conditions.

    17. The till receipt voucher remains the property of Merlin at all times and Merlin reserves the right to take possession of the till receipt voucher at any time.

    18. In the event of circumstances outside the reasonable control of either theme park or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this till receipt or voucher promotion, and only where circumstances make this unavoidable, the relevant theme park reserves the right to cancel or amend the promotion or these voucher terms and conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

    19. If you redeem the offer, your personal data will be processed by Merlin in accordance with a fair processing notice which sets out how Merlin processes any personal data you provide in order to redeem the offer, including by entering a Code on the redemption website referred to in paragraph 1 or any other website operated by Merlin. This fair processing notice will be provided to you at the time that you redeem the offer. You acknowledge that the processing is necessary for the performance of our contract with you to enable you to redeem the offer.

    20. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

    21. These terms and conditions shall be governed by English law, and the parties submit to the nonexclusive jurisdiction of the courts of England and Wales.

  • 10% extra trade in credit when you purchase any new hardware

    TERMS AND CONDITIONS: GAME Reward customers get 10% extra trade in credit when you purchase any new hardware release that you have placed a deposit against between 00:01 on 20/08/17 and 23:59 on 01/12/17. Receive 10% extra trade in credit on top of standard in store credit price when you trade-in any hardware products towards any new hardware release at a GAME Retail Limited store and use the credit towards a purchase in the same transaction.

  • 25% extra trade in credit when you purchase any new hardware

    TERMS AND CONDITIONS: GAME Elite customers get 25% extra trade in credit when you purchase any new hardware release that you have placed a deposit against between 00:01 on 20/08/17 and 23:59 on 01/12/17. Receive 25% extra trade in credit on top of standard in store credit price when you trade-in any hardware products towards any new hardware release at a GAME Retail Limited store and use the credit towards a purchase in the same transaction. GAME Elite terms and conditions apply.

  • Buy One Get One Free on Skylander/Disney/Amiibo

    TERMS AND CONDITIONS: Buy one get one free on all pre-owned Skylander/Disney Inifity/Amiibo figures, traps, level pieces, battle pieces or vehicles (ask staff for details). Lowest priced item is free. Offer available in store only from 01/06/2017 until 31/12/17. Offer available whilst stocks last and subject to availability. This offer cannot be used in conjunction with any other offers. This does not affect your legal rights. GAME reserves the right to refuse anyone believed to be representing a trade buyer, and to restrict the number of times this offer can be used. GAME reserves the right to amend or cancel this offer at any time without prior notice. Store Managers decision is final.

  • Free NowTV Pass when bought with any preowned console

    TERMS AND CONDITIONS: NOW TV 2 month entertainment pass or NOW TV 1 month movie pass free when bought with any preowned console in store ONLY between 03/08/17 & 28/07/18. Subject to availability. Cannot be used in conjunction with any other offers. Game reserve the right to remove or amend this offer at any time without prior notice for reasonable cause.

  • 3 FOR 2 ON PRE-OWNED GAMES AND ACCESSORIES

    TERMS AND CONDITIONS: 3 for 2 on selected pre-owned Xbox 360, PlayStation 3, 3DS,DS,Wii,Wii-U,PS Vita games and selected pre-owned accessories. Cheapest item is free. Offer available in store and online at www.game.co.uk only. Offer starts 14/09/17 and ends 29/11/17. Offer not valid on products fulfilled by GAME Marketplace sellers. Subject to availability. Discount is applied at checkout when three eligible items are added to basket. Eligible items must have the same delivery address for offer to apply across all items .GAME reserves the right to amend or cancel this offer at any time without prior notice. This offer cannot be used in conjunction with any other offers. This does not affect your legal rights.

  • WIN YOUR PURCHASES COMPETITION

    1. ACCEPTANCE: By entering this competition, you agree you have read and accept these terms and conditions. We reserve the right to verify any entries and winners and may refuse to award prizes where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the competition at www.game.co.uk/terms. We suggest that you keep a copy of these terms for your own records.

    2. ELIGIBILITY: You may enter this competition if you are resident in the UK and 18 years old or older at the time of entry. You must have an active GAME Reward account in which you have registered your age, valid email address, and location so we can contact you if you are a winner, and you must have signed up to receive the GAME Reward email newsletter. You are not eligible to enter this competition if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of GAME or Multiplay (UK) Limited, or any of their advertising or promotion agencies. You promise that all the personal information you provide to GAME in connection with this competition shall be complete and accurate.

    3. HOW TO ENTER You can enter the competition by making any purchase from a GAME store or online at game.co.uk between 8 August 2017 and 31 August 2017 (the “Competition Period”) and using your GAME Reward account as part of the purchase.

    4. Once you have entered the competition by making a qualifying purchase, you can earn up to four additional entries in the competition by completing the following actions during the Competition Period:

    a. Trading in a game for cash or credit;

    b. Placing a deposit when you pre-order hardware or software in store;

    c. Downloading the GAME app on iOS or Android and logging into your GAME account on the app; or

    d. Signing up to GAME Elite & activating your membership online

    Each method of entry may only be used once.

    5. No fee or purchase is necessary in addition to any purchases or pre-orders that make you eligible to enter. You promise that your entry is original and owned by you, and you have not borrowed or copied it (in whole or in part) from anyone else or asked anyone to participate on your behalf.

    6. INVALID ENTRIES: We only permit up to 5 entries per person. Any subsequent new entries will be void. Any entry made or attempted to be made to the competition in a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other participants will be invalid and may result in your disqualification from the competition. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating (including a person participating in the competition on your behalf), hacking, deception (including tampering with the challenge settings which will result in immediate disqualification from the entire competition), use of robots or other automated programmes. We will not accept illegible or incomplete entries.

    7. STARTING AND CLOSING DATES: You can only enter the competition between 00.01 on 8 August 2017 and 23.59 on 31 August 2017. If you make any entries outside of this period they will not be valid.

    8. PRIZE: Five winners will each win the value in GAME Reward points of all purchases they made from GAME during the Competition Period, up to a maximum value of £500 (200,000 points).

    9. We may substitute prizes of equal or greater value. No cash alternative is available. The offer has no cash value and cannot be exchanged for cash. Prizes are not transferable. Prizes may be considered a taxable benefit and the winner will be directly responsible for any taxes payable on their prize. Only one prize will be awarded to each winner.

    10. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the competition, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes, both during and after the competition, without any payment to you.

    11. SELECTION OF WINNERS: The winners will randomly selected from among the valid entries. Your chances of winning depend on the number of entries we receive.

    12. NOTIFICATION OF WINNERS: We will notify the winners by email (to the email registered to the winner’s GAME Reward account) on 4 September 2017. We may ask winners to submit valid identification before we send you the prize.

    13. COLLECTION OF PRIZE: The winners’ GAME Reward points will be automatically credited to their GAME Reward account within 48 hours of their acknowledging the notification that they have won.

    14. FAILURE TO CLAIM PRIZE: We will make all reasonable attempts to notify the winners. If we are not able to contact potential winners by 6pm on 6 September 2017 then we may withdraw your prize entitlement and select an alternative winner by the method described in paragraph 11.

    15. LIST OF WINNERS: You may request the last name and county of the prize winners by sending a stamped addressed envelope to Win Your Purchases Prize Draw, Game Retail Limited, Unity House, Telford Road, Basingstoke, RG21 6YJ. By entering this competition you give us permission to make available your last name and county if you win.

    16. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winners of this competition.

    17. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering this competition, you agree that we may use your name and/or image for these purposes and that you will not be paid.

    18. YOUR PERSONAL INFORMATION: When you give us the information we ask you for as part of the competition, we’ll use it as needed to conduct the competition as we’ve described in these terms. We may also use it for other reasons, but we’ll ask for your permission before we do. We will process, use and store your data in accordance with our Privacy Policy which can be found at www.game.co.uk/privacypolicy

    19. OUR LIABILITY TO YOU We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering this competition.

    20. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:

    a. losses not caused by our breach or negligence

    b. indirect losses – these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this competition

    c. entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control

    d. technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or

    e. any failure to provide the competition, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.

    21. LIABILITY OF THIRD PARTIES: You acknowledge that some prizes are provided by a third party not related to GAME. We are not responsible for the performance of any third party involved in this competition or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third partys failure. Third party terms may apply to prizes details of which can be provided upon request.

    22. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

    23. DETAILS OF PROMOTER: This competition is run by Game Retail Limited (“GAME”) a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ.

  • Deposits Paid by Customers Ahead of New Product Releases

    Terms and Conditions In these Terms and Conditions of Deposit (referred to as "Deposit Terms") the expressions "Us", "We" and "Our" relate to GAME Retail Limited, a company registered in England and Wales with company number 7837246, and whose registered address is at Unity House, Telford Road, Basingstoke, Hampshire RG21 6YJ. Our VAT registration number is GB 133 1661 43.

    Please read these Deposit Terms carefully before placing your deposit as the terms and conditions set out below will apply. We reserve the right to change Our Deposit Terms and when we do so Our new Deposit Terms will be available in Our stores. The Deposit Terms applicable at the time you pay a deposit will however apply to that deposit irrespective of any later changes in Our Deposit Terms.

      1. These Deposit Terms apply alongside and in addition to Our Terms and Conditions of Sale which apply to all sales made by Us in-store. 2. Nothing in these Deposit Terms or in Our Terms and Conditions of Sale are intended to or will have the effect of excluding or reducing your statutory rights as a consumer.

      3. When you order a product in advance of its release date we will ask you for a deposit by way of a reservation fee. Currently the amount of the deposit is £20 for consoles, £10–£20 for special edition titles, and £5 for each standard software title or game that you order.

      4. If, having paid a deposit, you change your mind and cancel your order or fail to collect the console, software title or game which you have ordered within 12 months of its release date (which shall be deemed to be a cancellation), except where this is as a result of Our breach We reserve the right to retain a sum to cover Our expenses in dealing with the administration of your order and its cancellation as well as Our lost business resulting from your cancellation. In most cases this will amount to the value of the deposit and the deposit will be non–refundable. We may however at Our discretion allow you to transfer the deposit and apply it against purchase of a different product available in–store.

      5. Sometimes supplies of new products are not available to us on the expected dates and payment of a deposit does not guarantee availability of any product on a specific date.

      6. If however We are for any reason unable to supply you with the ordered product within a reasonable time of the expected availability date, We will always try to offer you an acceptable alternative product. If however We cannot offer you an alternative which you find acceptable and as a result you cancel your order, We will refund your deposit for the item concerned in full.

      7. By paying a deposit and providing Us with your contact details you agree to Us contacting you with regard to the product (for example, to advise you of special packages or special editions or pre-payment plan options or other aspects that may be of interest to you).

      8. These Deposit Terms apply to deposits paid and purchases made in GAME stores only and do not apply to on–line transactions.

      9. These Deposit Terms shall be interpreted under English Law and shall be subject to the exclusive jurisdiction of the English Courts.

  • TERMS AND CONDITIONS: GAME VR Experience

    1. ACCEPTANCE: These terms and conditions apply to any use of a Playstation VR headset ("PS VR") in any store or demonstration area run by GAME Retail limited ("Game" or "we") as part of a GAME VR Experience booking. By booking a GAME VR Experience on PS VR you agree to be bound by these terms and conditions, whether you have paid for the demonstration or not.

    2. BOOKING A PS VR DEMONSTRATION: In order to book a GAME VR Experience on PS VR, you must choose a time and date for your demonstration, provide your name and a contact phone number and pay the relevant fee:

    a. For a 10 minute demonstration: £5.00

    b. For a 20 minute demonstration: £10.00

    c. For a 30 minute demonstration: £15.00

    3. If you placed a deposit to purchase PS VR before 15 October 2016, and can provide proof of your deposit at the point where you make the booking, you may book one GAME VR Experience on PS VR of up to 30 minutes at no charge. Any further GAME VR Experience beyond the first must be paid for.

    4. GAME reserves the right to alter the fees and booking process for GAME VR Experiences at any time. Any such change will only affect bookings made after we announce such change via a notice on our website.

    5. AGE RESTRICTIONS: You must be over 12 to be able to use PS VR in-store. If the person who will be using PS VR is under 16, a parent or guardian must consent to their doing so.

    6. BEFORE USING PS VR: You must read and sign the separate disclaimer form ("Disclaimer"). If the person who will be using PS VR is under 16, a parent or guardian must indicate their consent by must signing the disclaimer on behalf of their child. In that case, the parent or guardian is responsible for ensuring that their child complies with these terms and conditions and with the Disclaimer.

    7. A member of GAME staff will brief you on how to use PS VR and what you will experience while using PS VR. You must listen to and comply with their instructions.

    8. WHEN USING PS VR: While using PS VR in-store you must

    a. remain seated at all times and until headset is removed;

    b. close eyes and raise your hand if you become uncomfortable and want to stop the demo;

    c. remain calm and minimise erratic head and limb movements;

    d. stop moving if GAME staff place a hand on your shoulder; and

    e. not touch, remove or interfere with the headset or connected equipment except as directed by GAME staff.

    9. You must not damage the PS VR headset used during your GAME VR Experience, nor any other part of the GAME store in which the demonstration takes place, nor any other persons within the store. We reserve the right to take such actions as may be available to us due to your breach of these terms and conditions or the Disclaimer.

    10. PS VR DEPOPSITS: If, following the completion of your GAME VR Experience, you wish to purchase your own PS VR headset, you may place a deposit to do so. The fee you paid for your GAME VR Experience will be deducted from the usual deposit to be paid. This offer is only available immediately after the completion of your PS VR Experience and is only available once. This offer is not available if you had already placed a deposit before 15 October 2016.

    11. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering this competition.

    12. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:

    a. losses not caused by our breach or negligence

    b. indirect losses - these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this competition

    c. entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control

    d. technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or

    e. any failure to provide the competition, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.

    13. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

    14. ORGANISER: GAME VR Experiences are organised by GAME Retail Limited, whose registered office is Unity House, Telford Road, Basingstoke RG21 6YJ.

  • Xbox One S Storm Grey and Deep Blue Consoles

    TERMS AND CONDITIONS: Please note that Xbox One S Battlefield 1 Special Edition Bundle (Deep Blue 500GB), Xbox One S Battlefield 1 Special Edition Bundle (Storm Grey 500GB) and Xbox One S FIFA 17 Special Edition Bundle (Grey 500GB) are also available directly at: http://www.xbox.com/en-GB/xbox-one/consoles

  • Get more for your Apple Phone when you trade in

    TERMS AND CONDITIONS:Phones will be tested and need to meet our "C grade" grading criteria, pass security checks and be in full working condition to be eligible for the value displayed. Trade-in prices correct at time of going to print but are subject to change without prior notice. For cash or credit trade-ins on mobile phones or tablets require ID and Game trade-in terms and conditions apply. See website for details. Trade-in prices may vary depending on condition, memory size or network of product. Trade-in value is not guaranteed. Offer can be withdrawn at any time without prior notice. Trade-ins are open to members of the public only and Game reserves the right to refuse the offer to anyone believed to be representing a trade buyer. Trade-in and cash prices are subject to change. Managers decision is final. Ask in store for details.

  • Terms and conditions for "Pokemon Go" pokewalks organised by GAME

    1. ACCEPTANCE: By taking part in a pokewalk organised by GAME, you agree you have read and accept these terms and conditions. We reserve the right to verify any entries and winners and may refuse to list entrants on a leaderboard where we have reasonable grounds to believe that there has been a breach of these terms and conditions. You can access these terms and conditions at any time during the competition at www.game.co.uk/terms. We suggest that you keep a copy of these terms for your own records.

    2. ELIGIBILITY: You may enter a pokewalk if you are resident in the UK and 7 years old or older at the time of entry. If you are below the age of 16 you must have express written consent from a parent or guardian to enter and must be accompanied by a responsible adult at all times while carrying out the pokewalk. We reserve the right to restrict entry to a pokewalk at any time and for any reason. You are not eligible to enter a pokewalk if you, or a member of your immediate family (which means parents, children, siblings, spouse and life partners), are an employee, contractor or sub-contractor of GAME or Multiplay (UK) Limited, or any of their advertising or promotion agencies. You promise that all the personal information you provide to GAME in connection with this competition shall be complete and accurate

    3. HOW TO ENTER: You can enter a pokewalk by:

    a. attending a GAME store at the time advertised for the pokewalk;
    b. obtaining a copy of and following the provided pokewalk directions on foot;
    c. catching pokemon in the Pokemon Go app while on the pokewalk; and
    d. returning to the GAME store to have the number and level of the pokemon caught by you on your pokewalk verified.

    4. You do not have to pay to enter. No purchase is necessary. You promise that your entry is original and owned by you, and you have not borrowed or copied it (in whole or in part) from anyone else or asked anyone to participate on your behalf.

    5. SAFETY & GOOD BEHAVIOUR: Those participating in a pokewalk do so at their own risk. You must ensure that you take appropriate care when undertaking the pokewalk, including when crossing roads, railways etc. If you do not feel comfortable continuing with the pokewalk at any time, you must abandon the walk.

    6. While on the pokewalk, you must not:

    a. trespass on any private property or go anywhere that is not open to the public without the express permission of the land owner;
    b. engage in any abusive or antisocial behaviour towards the public, other participants in a pokewalk or GAME staff;
    c. carry out any activities that would reflect badly on or damage the reputation of GAME, the Pokemon Go app, or any company associated with the Pokemon Go app.

    7. INVALID ENTRIES: We only permit one entry per person per pokewalk. Any subsequent entries will be void. Any entry made or attempted to be made to the competition in a manner which in our reasonable opinion is contrary to these terms and conditions or by its nature unfair to other participants will be invalid and may result in your disqualification from the competition. Examples of entries or behaviour which are not allowed include fraudulent entries, bulk entries, automated entries, entries made on behalf of another person, cheating (including a person participating in the competition on your behalf), hacking, deception (including tampering with the challenge settings which will result in immediate disqualification from the entire competition), use of robots or other automated programmes. We will not accept illegible or incomplete entries.

    8. STARTING AND CLOSING DATES: You can only participate in a pokewalk at the time(s) advertised by the GAME store which is holding the pokewalk. If you make any entries outside of this period they will not be valid.

    9. LEADERBOARD: After each pokewalk, the organising GAME store will determine which participant(s) caught:

    a. the most pokemon while on the pokewalk; or
    b. the highest levelled pokemon while on the pokewalk.

    Both categories may be won by the same participant. The in-app "trainer name" of winner(s) of these categories for each pokewalk will be listed on the pokewalk leaderboard on www.instore.game.co.uk.

    10: No prizes are available for participating in a pokewalk. The offer has no cash value and cannot be exchanged for cash.

    11. OWNERSHIP OF YOUR ENTRY: You own your entry, including any copyright in your entry. By entering the competition, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes, both during and after the competition, without any payment to you.

    12. NOTIFICATION OF WINNERS: You own your entry, including any copyright in your entry. By entering the competition, you agree that GAME (including our group and affiliate companies) may edit, publish and use your entry in any and all media (including print and online) for promotion and news purposes, both during and after the competition, without any payment to you.

    13. FINAL DECISION: Our decision is final. No correspondence will be entered into regarding the selection of the winner of this competition.

    14. CONSENT TO USE NAME AND IMAGE: We may require the winners to participate in publicity or advertising. By entering this competition, you agree that we may use your name, in-app trainer name and/or image for these purposes and that you will not be paid.

    15. YOUR PERSONAL INFORMATION: When you give us the information we ask you for as part of the competition, we'll use it as needed to conduct the competition as we've described in these terms. We may also use it for other reasons, but we'll ask for your permission before we do. We will process, use and store your data in accordance with our Privacy Policy which can be found at www.game.co.uk/privacypolicy.

    16. OUR LIABILITY TO YOU: We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you entering this competition.

    17. WHAT WE ARE NOT LIABLE FOR: We are not responsible for:

    a. losses not caused by our breach or negligence
    b. indirect losses - these are losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you entering this competition
    c. entries lost, delayed, damaged or corrupted where such loss, delay, damage or corruption is caused by events outside of our reasonable control
    d. technical failures or errors affecting communication lines, website availability or systems errors where these are not within our reasonable control, or
    e. any failure to provide the competition, the prize(s) or to meet any of our obligations under these terms and conditions where that failure arise because of events outside of our reasonable control.

    18. LIABILITY OF THIRD PARTIES: We are not responsible for the performance of any third party involved in this competition or the provision of the prizes and will not be liable for any act or omission of a third party, although we will endeavour to minimise the effect to you of any third party's failure.

    19. DISPUTES: If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

    20: DETAILS OF PROMOTER: This competition is run by Game Retail Limited ("GAME") a company registered in England and Wales. Our registered address is Unity House, Telford Road, Basingstoke, RG21 6YJ.

  • GAME ON, XBOX ONE EXPERIENCE - TICKET TERMS AND CONDITIONS

    Tickets & the event

    The event is the Xbox One Experience at the location and on the time and date you select when you book the tickets.

    Admission to attend the event is by pre-booked timed ticket only.

    Tickets are available free of charge and are non-transferrable.

    You must be at least 12 years old to register for a ticket. Ticket holders under the age of 16 must have obtained the consent of a parent or guardian before attending the event, and may be asked to prove that such consent has been given before being admitted to the event.

    Each ticket entitles the holder to enter the Xbox Experience pod during the specified period and to play games on the Xbox One within.

    By registering for a ticket, you acknowledge that you have read and accepted these terms and conditions; and

    Access

    You must arrive on time for the event that you have booked. We reserve the right to refuse access if you arrive late. At our discretion, we may offer you an alternative available time if you are late for your event.

    We reserve the right to refuse access to the event by ticket holders, or to require ticket holders to leave the event, for any reason, including without limitation for reasons of safety or security, or due to inappropriate, disorderly or anti-social behaviour.

    Ticket holders are entirely responsible for their own costs in attending the event, and no prize or reward is available for attending.

    If you have any special access requirements, please let us know in advance by contacting events@game.co.uk. We will use our reasonable efforts to assist with any such special access requirements.

    Cancellation

    If you are no longer able to attend the event during the period for which you have booked a ticket, you must let us know by contacting events@game.co.uk.

    Where we cancel or reschedule the event, we will use our reasonable endeavours to notify you using the details you provided at the time of registering. We do not guarantee that you will be informed of such cancellation before the date of the event.

    Personal Information

    We will use the information you provide when booking the event to contact you about the event, and will share your information with Microsoft - you agree to your personal information being used shared in this way by booking your ticket and attending the event.

    Microsoft may contact you after the event to get your feedback on it.

    Game will not use the information you have provided after the event has been completed.

    Use of likeness

    By registering for a ticket, you acknowledge that we may use your name and likeness in our marketing materials and on social media.

    If you do not wish us to use your name and likeness, you must inform staff at the venue of this when you arrive.

    Broadcasting

    You must not broadcast or livestream the event, whether on the internet or otherwise, while it is occurring.

    General

    We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraud by us or our employees or agents. For any other loss or damage, we will only be liable for losses which are a reasonably foreseeable consequence of our negligence or breach of these terms and conditions, up to a maximum of £100. Losses are foreseeable where they could be contemplated by you and us at the time of you registering for a ticket.

    If you wish to take court proceedings against GAME you must do so within the United Kingdom. The law of the part of the United Kingdom of which you are a resident shall apply, for example, if you live in England the laws of England shall apply and if you live in Scotland the laws of Scotland shall apply.

    This event is being organised by GAME Retail Ltd., whose registered office is at Unity House, Telford Road, Basingstoke RG21 6YJ.

  • GAME Account - TERMS AND CONDITIONS

    Introduction

    Game Retail Limited, a company registered in England and Wales with registered number 07837246 and with its registered office at Unity House, Telford Road, Basingstoke, Hampshire RG21 6YJ ("GAME") operates the "GAME Account", which lets you log in to the GAME.co.uk website (the "Site") and use additional services offered by GAME, including GAME Reward and GAME Wallet (the "Services").

    These Terms and Conditions will govern any use you make of GAME Account of the Services. We reserve the right to update the Terms and Conditions at any time. When we do so, we will provide access to the new Terms and Conditions here and provide you a message through your Game Account. The new Terms and Conditions will take effect immediately.

    By registering for a GAME Account, logging in to your GAME Account or otherwise using a GAME Account or one of the Services, you agree to comply with these terms and conditions.

    Using your GAME Account

    The GAME Account makes it easier for you to use and place orders on the Site and to use the Services.

    We do not guarantee that the GAME Account, the Site, or any of the Services, will always be available or be uninterrupted. Access to the GAME Account is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the GAME Account without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

    Creating and logging in your GAME Account

    When you create a GAME Account, you can choose to log in using a third-party social account (such as Google, Facebook, Microsoft etc.) or by creating your own user name and password directly with GAME. The list of supported third party social accounts will be displayed to you when you create your GAME Account, and we may add additional supported third party social accounts from time to time. In exceptional circumstances, we may have to stop supporting a third party social accounts, and we will contact you if this is likely to affect you.

    If you have created a GAME Account using a third party social accounts, you will need to use the same account whenever you log in to your GAME Account. Your use of a third party social accounts is subject to the terms and conditions of the entity that provides it, and you will need to agree to share certain information with GAME in order to be able to use your chosen third party social accounts with your GAME Account

    Where you have previously used one of the Services we will integrate the information you have already provided into your new GAME Account, provided you use the same identifying information when you create your GAME Account.

    If you choose to create your own user name and password directly with GAME when setting up your GAME Account, we may also ask you to provide other information about yourself, such as your GAME Reward account or card details, or your personal details. You must make sure that any information you give to us is accurate.

    Whichever method you use to create your GAME Account, it is your responsibility to keep the login details secure. If anyone anyone logs in to your GAME Account using the correct credentials, we are entitled to treat them as if they are you or are authorised by you to use your account. We will never ask you for your login details outside of the login process itself.

    Personal Information

    You will need to ensure that the personal details you have recorded with us are accurate and up to date.

    Please note that we reserve the right to suspend or terminate your account if it is or appears to us to be used in breach of any of the provisions of these Terms and Conditions, including the provision of false registration details or any other misuse of the Site. Any person who holds such a suspended or terminated account must not re-register on the Site without Our prior consent.

    Other terms that form part of the contract

    Creating a GAME Account also gives you access to the Services, and the terms and conditions applicable to those Services are incorporated in these GAME Account terms of use.

    Any personal data we collect in relation to you, your GAME Account or your use of your GAME Account will be used in accordance with the privacy policy published on our website.

    The additional terms and conditions incorporated into the contract are Privacy policy;GAME Reward;and GAME Wallet.

    Security and Passwords

    When you create a GAME Account you will choose a user identification code and password. You must treat them as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We will never ask you for your login details outside of the login process itself.

    We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

    If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customerservices@game.co.uk

    This event is being organised by GAME Retail Ltd., whose registered office is at Unity House, Telford Road, Basingstoke RG21 6YJ.

    Inactive accounts

    We reserve the right to delete or deactivate any GAME Accounts that we regard as being inactive due to not having been used for a reasonable period of time. If we do this you may not be able to continue to use the Services and will have to create a new GAME Account in order to use the Site and the Services.

    Intellectual Property Rights

    We are the owner or the licensee of all intellectual property rights in the GAME Account, the Site, and the Services. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.You must not modify or attempt to modify the GAME Account, the Site or the Services, nor to compromise any of the security features associated with the same. Our status (and that of any identified contributors) as the authors and owners of the GAME Account, the Site and the Services must always be acknowledged.You must not use any part of the GAME Account, the Site and the Services for commercial purposes without obtaining a licence to do so from us or our licensors.

    Miscellaneous

    Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the GAME Account, the Site or the Services, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: • use of, or inability to use, the GAME Account, the Site or the Services; or • use of or reliance on any content displayed on via the GAME Account, the Site or the Services.

    If you are a business user, please note that in particular, we will not be liable for: •loss of profits, sales, business, or revenue;•business interruption; • loss of anticipated savings; • loss of business opportunity, goodwill or reputation; or •any indirect or consequential loss or damage.

    If you are a consumer user, please note that we only provide the GAME Account, the Site or the Services for domestic and private use. You agree not to use the GAME Account, the Site or the Services for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the GAME Account, the Site or the Services.We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.No party other than the Account Holder and GAME has any rights under the Contracts (Rights of Third Parties) Act 1999 or any equivalent legislation in any jurisdiction, or otherwise, to enforce any term of these Terms and Conditions.These Terms and Conditions are subject to and shall be interpreted under English Law.

  • Trade-In Phones and Tablets

    Terms and Conditions: For cash or credit trade-ins on mobile phones and tablets, game trade-in terms and conditions apply, see website for more details. Trade-in prices may vary depending on condition and network of product. Trade-in value is not guaranteed, offer can be withdrawn at any time without prior notice. Trade-ins are open to members of the public only and game reserves the right to refuse the offer to anyone believed to be representing a trade buyer. Trade-in and cash prices are subject to change. Managers decision is final. Ask staff for details.

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