Everything you need to know about the Xbox Live
Welcome to Xbox Live
Enter a world of online treasures through your Xbox with Xbox Live.
Not only can you experience the best in online gaming, Xbox Live is also home to a wealth of other content for you to enjoy. You can browse the web and connect and chat with friends. Download games and add-ons, watch movies, listen to music and so much more - all through your console.
Xbox Live and Gold MembershipBack to top
What is Xbox Live Gold Membership all about?
Signing up to Xbox Live is free, can be used across both Xbox 360 and Xbox One without the need for separate profiles, and you'll be able to access a selection of features straight away. But for the ultimate online experience - including the chance to play online - subscribe to Xbox Live Gold Membership and unlock even more content - and the chance to access your account from any Xbox, anywhere in the world!
Xbox 360 gamers get an added bonus feature with their Gold Membership - Games With Gold. Every month, two new games are available for you to download and keep, letting you build up an impressive digital game collection. New titles celebrating some of the best of Xbox's back catalogue are added on the 1st and 16th of each month for a limited time only, so be quick!
Xbox One users also get their own exclusive content with Gold Membership, with even more to come in the future! So whether you've got one Xbox console or both, you can look forward to a unique Xbox Live experience with Gold Membership!
What do you get with your Xbox Live Gold Membership
|Xbox Live Gold Features||Xbox One||Xbox 360|
|Smart Match - ultimate control over multiplayer sessions||✓||X|
|Upload Studio - bragging rights with enhanced game DVR||✓||X|
|Home Gold - Gold access for all members in the home*||✓||X|
|Member Benefits - exclusive discounts and content||✓||✓|
|Skype - calls and groupe video calls||Available on Xbox One with Kinect||X|
|Xbox Fitness Subscription Pass - get workouts from famous instructors**||✓||X|
|Unrivalled online multiplayer gaming||✓||✓|
|Save games to the cloud (500MB)||✓||✓|
|Music Streaming on Console (Music Pass required)||✓||✓|
|Bonus content, discounts and free games||✓||✓|
|Games with Gold - download two games a month to keep***||✓||✓|
|Premium Entertainment Apps||✓||✓|
|Internet Explorer on your TV****||✓||✓|
|See Terms and Conditions|
Xbox LIVE RewardsBack to top
Be rewarded for playing games!
There's nothing better than being rewarded for doing what you love - especially if what you love is playing games, watching movies and generally enjoying all that Xbox Live has to offer. Xbox Live Rewards will give you just that, serving up Rewards Credits that will add up to cash you can spend in the Xbox Stores, as well as dishing out prizes. Everything from starting a new game, reaching a new achievement and knocking out Punchcards will earn you Rewards Credit, so what are you waiting for?
Games On Xbox LiveBack to top
Enter a whole new realm of gaming!
The Xbox Live Store is the place to visit to browse, buy and download games to play on your Xbox console. There's a wealth of titles to choose from, ranging from the biggest blockbusters and Xbox exclusives to quirky indie and arcade titles not found anywhere else.
You can also get your hands on all the best add-ons to enhance your favourite games. Extra maps, levels, costumes, characters and more are yours to order and download. And if you want to take your games even further and make a saving, all the top Season Passes are here, too, offering all the downloadable content at the very best price!
Multiplayer On Xbox Live
Xbox Live Gold Membership is a must if you want to play online on Xbox 360 or Xbox One. But you will be richly rewarded with an exciting multiplayer experience. With so many players online, there's almost always someone waiting in a lobby for you to join the fun, tournaments and challenges and matchmaking in some of the top games. And, of course, the chance to organise and play with your friends online.
On Xbox One, multiplayer gets even better. Smarter matchmaking ensures you play with - or against - the right opponents, while the new Reputation System will help remove troublemakers from the mix. and it's all boosted by the power of the Cloud, with 300,000 servers will ensure a smooth, lag-free online experience. And Xbox One even lets you record and share your gameplay with the world with the new Upload Studio, meaning your online gaming doesn't have to stop!
Entertainment on Xbox LiveBack to top
Be Entertained with Xbox Live
Your Xbox is not just a games console, you know - it's a home entertainment machine, designed to bring you the best in TV, movies, music and more. And with an Xbox Live Gold Membership, you'll have access to some of the best entertainment apps.
For starters, there's catch-up TV from BBC iPlayer, 4oD and even SkyGo. There's on demand movies and TV from the likes of Netflix, Blinkbox and more. Sports with the Eurosport Player. Music from napster and Vevo. And that's before you look at Microsoft's own entertainment services like Xbox Music and Xbox Video! You can even stay connected with a host of Social Networking apps, letting you share and chat with friends (and the world) with Skype, Facebook and more.
Entertainment is due to get even bigger on Xbox One. The new OneGuide will let you connect your set-top box to your console and control the way you watch TV, creating your own "channels" by pinning the shows and apps you watch the most, letting you effortlessly switch between live, recorded, catch-up and on-demand TV. Plus, all-new programming will be coming exclusively to the console, including a Halo series Executive Produced by Steven Spielberg.
The future of fitness arrives on Xbox Live, giving you the chance to work out with famous trainers with instant, personalised feedback - exclusive to Xbox One.
Xbox Fitness offers a smarter way to work out in your own home. Professional trainers including Jillian Michaels, Tracy Anderson, P90X® and INSANITY® will lead you in a series of exercises optimised for your needs and ambitions, while social challenges will continue to feed your motivation every day.
The new Kinect is at the heart of Xbox Fitness. With new features like Muscles Mapping, Power Gauge and Pulse, Kinect will provide an accurate home workout, with immediate feedback on your form, power and heart rate.
Xbox Fitness is free* for all Xbox Live Gold Subscribers for a limited time only, so grab your subscription pass and begin your path to fitness today!
*Xbox Fitness coming December 2013. Starting January 2015, unlimited access requires a paid Xbox Fitness Pass subscription and an Xbox Live Gold membership (both sold separately). Additional Xbox Fitness content is available for purchase, and may vary over time. See xbox.com/xboxfitness.
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Xbox Live CreditBack to top
Xbox Live Store - The one stop shop!
In order to purchase games, add-ons, movies, music and more from the Xbox Live Store, you'll need to have some of the local currency. You can top-up your account with the new Xbox Live Credit, available to buy in various denominations so you can choose how you spend.
Top up as little or as much as you wish grab the right amount of credit you need for the game you want, or parents can simply top-up the amount you want your children spending. Plus Xbox Live Credit makes a great gift for the Xbox gamer in your life.
If you still have any of the old Microsoft Points, these can still be used and will be converted to the equivalent value of credit.
How to DownloadBack to top
How to download on Xbox LIVE
You can order and enjoy a host of games, add-ons and credits to spend on your Xbox One or Xbox 360 thanks to Xbox LIVE. These are digital downloads, meaning instead of sending you anything through the post, we'll simply email you a code to redeem within the Xbox LIVE Marketplace.
Xbox LIVE games can be ordered like any other product from the site, and at the same time as other products. The only difference is we won't ask for a delivery address when you check out!
I've Lost My Activation Email
If you should lose the email that contains the activation code for your games, expansion packs or other content for Xbox LIVE, don't worry we can now re-send the missing code to you
Simply head to My Downloads and follow the instructions and we'll be able to re-send you any activation codes you're missing.
• You will need to create either a Silver or Gold Xbox LIVE account before you can redeem your code.
• Once you have completed your purchase of an Xbox LIVE download, we cannot issue a refund as receiving an activation email is the equivalent of opening a physical box.
• You may experience a delay in receiving your code as high value orders may need to be checked before processing.
*Home Gold benefits limited on single Xbox One in home; restrictions apply. Some Gold benefits cannot be shared.
**Xbox Fitness Subscription Pass available with Gold until Jan 2015
** "Games with Gold" games offer available for paid Gold members only. Each participating Xbox game (selected by Xbox) available for download from Marketplace only during specified half-month window (1st - 15th or 16th - 30/31st of each month of the "Games with Gold" offer period); available games may vary by country. Some titles may only be available for download by adult account holders 18+. Kinect and/or hard drive required for some games. See xbox.com/gameswithgold
1 Cross platform multiplayer not supported.
2 Home Gold benefits limited on single Xbox One in home; restrictions apply. Some Gold benefits cannot be shared.
3 Skype Free Minutes offer available until 31st March 2014.
4 Xbox Fitness Subsscription Pass available with Gold until Jan 2015.
Free with paid Xbox LIVE Gold Membership only. Not available for free through any other offer
****Broadband internet (ISP fees apply) and advanced TV har...* Broadband internet (ISP fees apply) and advanced TV hardware required. Games and media content sold separately. Additional subscriptions and/or requirements apply for some features. Shared access limited to a single Xbox One in home; restrictions apply. Some Gold benefits cannot be shared. See xbox.com/live