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How to use downloads

Downloading on Xbox LIVE

How to download on Xbox LIVE

You can order and enjoy a host of games, add-ons and credits to spend on your Xbox One or Xbox 360 thanks to Xbox LIVE. These are digital downloads, meaning instead of sending you anything through the post, we'll simply email you a code to redeem within the Xbox LIVE Marketplace.

Xbox LIVE games can be ordered like any other product from the site, and at the same time as other products. The only difference is we won't ask for a delivery address when you check out!

I've Lost My Activation Email

If you should lose the email that contains the activation code for your games, expansion packs or other content for Xbox LIVE, don't worry – we can now re-send the missing code to you.

Simply head to My Downloads and follow the instructions and we'll be able to re-send you any activation codes you're missing.

Download instructions

Please note:

  • You will need to create either a Silver or Gold Xbox LIVE account before you can redeem your code.
  • Once you have completed your purchase of an Xbox LIVE download, we cannot issue a refund as receiving an activation email is the equivalent of opening a physical box.
  • You may experience a delay in receiving your code as high value orders may need to be checked before processing.

Important information regarding Microsoft Points

Microsoft Points are being "retired" by Microsoft. Transactions on Xbox LIVE will now take place using local currency instead.

The existing Points Top-Ups sold by GAME are being gradually phased out and replaced on-site with new credit top-ups based on pound-sterling prices. As before, we are continuing to offer these at the best possible price for our customers.

Any existing Microsoft Points you already have bought can still be used within Xbox LIVE until further notice, with the points value converted into currency equal to or greater than the Xbox stores value of your Points

To begin redeeming the new codes, you will first need to transition your Microsoft account to local currency on an Xbox 360 console by either redeeming a code or by initiating a purchase after you have signed in to Xbox LIVE. After this transition, you will be able to continue redeeming your codes on both Xbox.com and your Xbox 360 console.

For more information, please see Microsoft's handy FAQ on these changes

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