Ordering Questions
1. Does GAME.co.uk fulfil orders for dealers or wholesale companies?
GAME.co.uk is designed to fulfil individual consumer's needs. If you would
like to place orders for multiple units of one product, please call GAME.co.uk
on 0871 200 1221 (*Calls cost 10p per minute; calls from mobiles and
some networks may be higher).
2. What is GAME.co.uk's returns policy?
Returns for products bought Online:
- Any software may be returned for refund or exchange within 28 days of the despatch date, providing that the seal remains unbroken on the software.
- Faulty software where the seal has been broken may be returned up to 3 months after the despatch date.
- Hardware or peripherals may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 28 days of the despatch date (7 days for TVs). Please
note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return.
- Faulty hardware may be returned for a like-for-like exchange up to 12 months of the despatch date.
- You can return goods to your nearest GAME Store (check our Store Finder to find your nearest GAME Store). Please note: You must return any item using the original invoice supplied with your product and have your credit or debit card used for the original purchase with you for the store to process the refund. Please note TVs cannot be returned to Store.
- Partial returns of bundles cannot be made in store, but must be returned by post using the details below.
- For a faulty TV please contact Customer Services for more information.
- This does not affect your statutory rights.
Returning a purchase by post - Online Orders Only:
You can return goods directly using the postage-paid label you will receive with your goods:
If the product is still sealed and in mint condition please use the code M001 in the RMA number section on the Return address label.
If the product is faulty please use the code F001 in the RMA number section on the Return address label and please state ‘Exchange’ or ‘Refund’.
If the label is damaged in any way, the address for returns is:
Central Distribution GMWB
Freepost SCE4702
PO Box 6593
Basingstoke
RG21 6Y
If you return any products to us, please obtain a Proof of Posting receipt from the Post Office!
Please Note:
- International customers should be aware that we are unable to refund any postage and packing costs incurred in returning a product to us under our Returns Policy.
- Please note items bought in 'bundle deals', such as 2 for £30.00 or hardware and software packs, if returned separately, will result in the full price being charged for other items in the special offer - and the refund adjusted accordingly.
Returns for Store Purchases:
Purchases made in store can be returned to any of stores (check our Store Finder to find your nearest GAME Store) under the following conditions.
- Any product (excluding gift vouchers/gift cards) may be returned for refund or exchange within 28 days of the purchase date, providing that the seal remains unbroken.
- Please note that hardware must contain every component part (cables, memory sticks etc.) before it can be accepted as a return.
- Faulty software where the seal has been broken may be returned up to 3 months of the purchase date.
- Faulty hardware may be returned for a like-for-like exchange up to 12 months of the purchase date.
- A valid proof of purchase is required for any return.
- This does not affect your statutory rights.
3. If I have a question about an order, what number can I call?
If at any time your have a question or concern about an order placed online,
you can call GAME.co.uk on 0871 200 1221 (*Calls cost 10p per minute; calls
from mobiles and some networks may be higher). The hours of operation are
Monday to Saturday, 9am to 6pm.
4. If I Pre-Order an item, will you charge me for it right away?
No, all sales are charged to your credit or debit card only when your order is despatched.
5. Can I cancel an order?
Yes, submit your cancellation request, quoting your order number, to Customer Services or 0871 200 1221 (*Calls cost 10p per minute; calls from
mobiles and some networks may be higher).
You may also cancel an order from the My
Details Area of the site if you have an Account.
Please note: Once an order has been despatched to you it cannot be
cancelled. It can however still be returned to us within 28 days of the date
of despatch for a refund / exchange if the seal remains unbroken.
Still have a question? contact GAME.co.uk.
6. How do I return a TV?
For Television returns, please contact Customer Services to arrange collection within 7 days of the despatch date.
7. Can I return old consoles or peripherals to you (WEEE Directive)?
The Waste Electrical and Electronic Equipment Directive ("the WEEE Directive") is a directive from Europe. As a member of the European Union, the United Kingdom implemented the WEEE directive as UK law on the 2nd January 2007. The purpose of the WEEE Directive is to reduce the amount of waste electrical and electronic equipment (known as "WEEE") being disposed of to landfill by promoting the separate collection, treatment and recycling of WEEE for environmentally sound disposal, so as to minimise the potential effects on the environment and human health that may arise from the presence of hazardous substances commonly found in electrical and electronic equipment ("EEE").
As a retailer of electrical goods, GAME.co.uk is committed to complying with all applicable laws and regulations relating to WEEE ensuring that we are endeavouring to fulfil our environmental responsibilities at all times.
From July 1st 2007 GAME Digital Ltd will provide a free take back service on EEE to all customers who make a "like for like" purchase from GAME.co.uk.
Provided that within 28 days of a purchase of EEE from GAME.co.uk a customer brings in an old item of EEE to any GAME store (regardless of from where and when it was purchased) AND provides a valid receipt of the new EEE purchased from GAME.co.uk, then GAME.co.uk will accept the old item free of charge.
GAME.co.uk free take back service will only be available to customers where there is a like for like comparison between the new purchased product and the old product brought in for disposal (example: a new console or peripheral purchased for an older console or peripheral). GAME Digital Ltd does not offer a home collection service.
A list of local GAME stores to take your old EEE product to can be found at the Store Finder.
As of 1st April 2007 all producers of electrical and electronic items are required to incorporate the following "crossed-out wheeled bin" symbol on their products. This symbol will indicate that the item should not be disposed of through household waste and should be properly disposed of via a retailer take back scheme or their local civic amenity site licensed to accept WEEE.