Orders Lost In Transit
Before contacting GAME to report a lost order or late delivery, please follow steps 1, 2 and 3 below:
- Have you checked on the status of your order using our Order Tracking system?
- Has it been 10 working days, not including Sundays (or 45 days for international orders) since your order was dispatched? See our Terms and Conditions of sale.
- Have you contacted your local Sorting Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you? To find your nearest UK Sorting Office call Royal Mail on 08457 740740.
In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (depending upon product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn’t arrived via the postal service. Unfortunately claims for lost in transit orders after this time cannot be accepted.
If the required number of working days has elapsed please contact Customer Services.
Where you have paid extra for your order to be shipped via our Express Courier Service we will reimburse you the carriage costs if the delivery has not been made / attempted within 2 full business days of dispatch - this applies to UK mainland delivery addresses only.
Orders shipped via courier require the customer's signature upon delivery and cannot be released by the driver without this.