We are committed to developing our website to make it accessible to as many of our customers as possible. We are continually looking for new ways to improve our website through the use of technology, design and language.
We make every effort to develop our website in accordance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines. Not just to make the website better for those with disabilities, but for all our visitors.
We test our site to ensure that it works correctly within the following web browsers on Windows XP:
• Internet Explorer versions 6, 7 & 8
• Firefox version 3
If you have an older browser we suggest you update it. We recommend the following browsers, all of which are available to download for free:
Our site requires:
• Images to be switched on in order to browse.
• Adobe Flash Player - to watch the videos. This can be downloaded for free from Adobe.com
• Adobe Acrobat Reader or similar - to view any PDF files. This can be downloaded for free from Adobe.com
Our site is designed to be viewed at the screen resolution 1024x768 pixels or higher.
We aim to assign descriptive alt tag text to all images. A space " " is used in the alt text of an image which is purely structural or decoration.
Our site is designed so that you can control the text size using your web browser. In newer browsers the quickest way to do this is to select the Control key (Ctrl) and select the + or â key.
More help can be found on the BBC wesbite.
Contacting Customer Services
Should you experience any difficulties placing your order, please Contact Customer Services.
Get in Touch
We are continually developing our site to overcome known issues. If you would like to comment on our website with regards to its usability and accessibility then please email us at firstname.lastname@example.org