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Contact Us

If you have a question or quibble about your order, your account, or any of our services, we should have the answer for you within our help pages. But if you can't find the answer you're looking for, our Customer Service team are happy to help you.

You can drop us a line via email or post, or chat to us online using our Web Chat. We've also got some handy information lines you can call to find out the latest about our stores and products.*

Webchat Service

Webchat Service
Mon-Fri 09:00 - 19:30
Sat 09:00 - 17:00

Contact us by email:

Email our Customer Service Team

Contact us by telephone:

Product Information - 0280 827 0098*
Store Information - 0208 8827 0099*

Contact us by post:

Game Retail Limited
Unity House
Telford Road
Basingstoke
RG21 6YJ

Are you looking for any of these answers?

How do I place an Order?
Where is my Order?
How do I return an item?
What are my delivery options?
Where is my nearest store?

*Calls cost 10p per minute; calls from mobile and some networks may be higher.