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Ordering and Payment


Here's where you can find everything you need to know about ordering from GAME.co.uk.

This includes everything from how to complete checkout, to how preorders work, to any questions you might have about prices, payment or gift vouchers.

We've worked hard to ensure GAME.co.uk's shopping experience is as clear and easy-to-use as possible, but if you're new to internet shopping or are at all confused by the process, this is the place to start.


Pricing & Availability Pricing & Availability
Age Ratings Age Ratings & Verification
Placing an order Placing an order
Payment Payment
Changes and cancellations Changes and cancellations
Business to Business orders Business to Business orders

Pricing & Availability

Our prices are intended to be competitive in respect to other websites selling a similar product range.

Every week we compare our top chart titles against other websites to ensure we continue to bring you great prices. For this reason there may be differences between prices on this site to those in our store chain, where the strategy is to price competitively in the local market. In instances where our online price is lower than in one of our stores, that store is not able to match the online price.

All prices shown on this website are in UK Pounds Sterling and are inclusive of VAT which is charged at the current UK rate (No GB 190 3961 94).

You are responsible for claiming back any VAT that you feel is due to you from your local tax or customs office. Please contact our Customer Service team if you require a VAT receipt.

All preorders placed on a product will be supplied at the price ordered at the time, or the price as it stands when we begin to process your order - whichever is the lowest. The only exception to this is where the product has changed from the original description given e.g. it now includes a special controller. We usually begin to process orders a couple of days prior to delivery, but can be earlier if this is required to get your order to you for release day.

The availability and anticipated delivery lead time of an item will be clearly displayed to you when at the checkout confirmation stage of a transaction.

We endeavour to maintain adequate supplies of product to meet anticipated demand but can in no way guarantee availability of any item.

More information
For details about our latest products, prices and availability please call our automated Product Availability Line on 0871 594 0022

If you require any further information on any of our products please contact our Customer Service Team.

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Age Ratings

PEGI Ratings
PEGI ratingsYou'll notice on GAME.co.uk we display PEGI ratings. PEGI stands for Pan-European Games Information and became the legal classification for video games on 30th July 2012, rated by the Video Standards Council (VSC).

PEGI age ratings indicate what age you need to be to understand how to play the game (so a game like Civilization for example, which is probably suitable content-wise for anyone, wouldn't be recommended for a 7-year old simply because of the depth of the game).

sample PEGI content rating iconsPEGI ratings also warn of the type of content in a game - for example sexual content, violence or bad language.

BBFC Ratings
BBFC ratingsGAME also displays BBFC ratings, as the BBFC are still responsible for rating non-game material that appear on game discs, like trailers and featurettes. Any product with a BBFC (British Board of Film Classification) rating will be clearly described as such on the product page for that item. For further information on BBFC ratings, see the Video Standards Council Website or the Ask About Games Website.

Warning: Both PEGI and BBFC ratings are legally enforcable. It is an offence to attempt to buy a certificated title if you are under age or to attempt to purchase one on behalf of someone else who is under age.

Not all games are rated at the time that they are listed on our site. We will always work as quickly as possible to confirm the age ratings of our products to ensure you can make the right choice with your purchases.

Age Verification

What is Age Verification
Age Verification is a system used by retailers to establish the age of a customer purchasing age restricted video games and services which could include sex, nudity, violence or profanity.

GAME takes all reasonable steps to establish the age of its customers purchasing age restricted video games and services remotely. In checking out on the GAME site, you are confirming that you have read and agreed to our Terms and Conditions of sale. Furthermore, by placing an order for a product where an age restriction warning is displayed, you are confirming that you are over the required age.

Warning: It is an offence to attempt to buy a certificated title if you are under age or to attempt to purchase one on behalf of someone else who is under age.

Age Restricted Products
All games are given an age-related classification through either the BBFC or the PEGI scheme.

Any product with a BBFC (British Board of film Classification) or PEGI (Pan European Game Information) rating will be clearly described as such on the product page for that item.

Online Safety
GAME is committed to creating a safe online shopping environment for all its customers and is continually looking at more robust ways of ensuring age restricted goods and services stay out of the reach of children.

For more advice on how to encourage responsible online behaviour and for ideas on how to safeguard your kids from age restricted video games visit: askaboutgames.com.

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Placing an order

Do I need to create an account to place an order?
No, but having an account gives you extra benefits: you'll be able to check the status of your order and we'll save your details so you won't have to enter them every time you place an order, making the process quicker and easier. If you don't have an account you can set one up now or at the end of Checkout.

When will my order get despatched?
Orders placed before 1pm are usually despatched the same day unless it is a Bank Holiday. Orders placed after 1pm will be despatched the next working day.

Express Shopping
Our website offers our customers a quick and simple method of purchasing goods through an 'Express Checkout' facility. Once you have set up an account you will benefit from the Express Checkout service; through setting up and saving your regular details, we let you quickly and simply select, or change them, as you complete your purchase. All you will have to do is enter your cards security number (CV2) and click checkout!

Need to change default address? No problem, simply select a different one from your address book or add a new one, all available from the checkout screen. Need to change your default payment card? No problem, simply select a different one from your address book or add a new one, all available from the checkout screen

GAME.co.uk uses cookies to recognise your computer and adapt the website to your needs, such as remembering items you've placed in your basket, and the last products you viewed. It is important to keep cookies enabled for you to have the best experience of our site, but to find out more see our Help With Cookies page.

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Changes and cancellations

Can I cancel an order?
Yes, to submit your cancellation request, please Contact Us quoting your order number.

You may also cancel an order in the My Orders section of the site if you have an Account.

Please note: Once an order has been despatched to you it cannot be cancelled. It can however still be returned to us within 28 days of the date of despatch for a refund / exchange if the seal remains unbroken.

If you have any further questsions about cancelling your order, please contact our Customer Services team.

Alterations or Deletions
Should you need to make alterations or deletions on an order, and you have an online account with us, you can do so in the View Orders page in the My Details area of the site.

If you don't have an account and wish to make alterations or deletions simply Contact Us.

Please note: Alterations or deletions to orders cannot be made once the order has started processing.

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Business to Business orders

Welcome to GAME B2B, the business-to-business solution brought to you by Europe's premier videogames retailer and dedicated to servicing your business needs.

If you are looking to buy over 50 units of product, or to spend over £2,500, then you could enjoy such benefits as:

• Preferential pricing
• Product offerings tailored to your needs
• Speedy and secure fulfilment options
• An account team dedicated to servicing your business
• Expert advice based on our unrivalled product knowledge
• The peace of mind that comes from dealing with a market leader
• The high quality service that GAME is passionate about and known for

So get in touch with us and have a chat about GAME B2B to see what we can do for your business!

Email: B2B@game.co.uk

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