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Your GAME Account

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GAME.co.uk offers you the opportunity to set up your own personal account

As well as making future purchases easier and giving you simple-to-use control over order management, account holders also get certain privileges over non-account holders, such as the ability to enter our fabulous competitions!

In this section you can learn all about managing your account, such as how to create an address book and how to safely store payment methods for use in future purchases.

Logging In & Out of your GAME.co.uk Account Logging In & Out of your GAME.co.uk Account
Your GAME profile Your GAME profile
Update your personal settings How to update your personal settings
Manage delivery address How to manage your delivery address
Manage payment cards How to manage your payment cards
Manage your alerts How to manage your alerts
Wish List guide Your wish List guide

Logging In & Out of your GAME.co.uk Account

Logging in to your GAME.co.uk Account
To login to your GAME.co.uk Account, click on 'Your Account' from the blue menu bar on any page of the site. You will be taken to a page where you must enter your GAME Account's registered email address and password, then simply click Login!

I've forgotten my Password and am unable to Login.
No problem. Just click "Forgotten your password?" to take you to the 'Forgot Your Password?' Page and enter your e-mail address. An email will be immediately sent out, where you'll be given a link to follow. From there, you will be able to reset your Password.

I'm finished with my Account and wish to logout. How do I do this?
To logout of your account, all you need to do is click the "Log out" button - just hover your mouse over the 'Your account' button on the blue menu bar and scroll down to the Log Out option. To log back in again, simply follow the "Log in" link and re-enter your Username and Password.

If I forget to logout of my Account, will people be able to use my card details?
Absolutely not. While we do have credit card detail storage in the system, we do NOT store your Security Number. As such, no-one will be able to pay for items with your card unless they physically have your card in front of them. If you do leave yourself logged in and someone else uses your PC, we will ensure checks are run to prevent any unauthorised user from using your card details.

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Your GAME profile

What is a GAME Profile?
If you're already using social media sites, then your GAME Profile Page will look instantly familiar; it's essentially a profile page that houses all of the info for your persona on our site.

What will that offer me?
At the root of our Profile pages is the idea of community - connecting you with other passionate gamers who shop at GAME.co.uk. On top of that, it also connects you with our passionate store and online staff, collates all of their gaming blogs together, and allows you to see a whole bunch of other cool gaming content.

Let's take a look at everything that GAME Profile Pages offer...

• User Profile - your pic, your blog posts and more can all be found here!
• Recent Activity Feed - shows how active you've been and the things you're interested in.
• Blogs - Have your say on all things gaming with your own personal blog, viewable to everyone else with a GAME Persona!
• Photo Galleries - Upload pics to bring personality and life into your GAME Persona page!
• Friends & Following - Connect you to other GAME Persona peeps and provides an easy way for you to share content.
• Messages - Includes Public "wall" type messages as well as private messages, so you can talk to the gamers
• Advanced Privacy Settings - Three primary privacy settings: public, private, and friends-only; so you can choose who you communicate and share info with.
• Recommendations - so you can like posts and activities by other members and strive to become a valuable member of the GAME community!
• Subscriptions & Notifications - RSS feeds and email notifications keep you posted on hot topics, low prices and much more- plus you can connect your GAME Persona to your Twitter and Facebook accounts too!

Stay safe
With filters in place for swearing, a way to report anyone who wants to spoil the experience, and a team of dedicated gamers moderating the pages, you can rest assured that your GAME community will be a safe and fun one to discuss and enjoy all things gaming!

How do I get involved?
Sign up for a GAME.co.uk Account, or login if you have one already, and select the "My Profile" tab in the Account area.

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How to update your personal settings

What are the benefits of creating a GAME.co.uk Account?
You'll be able to check your Reward Points at any time, store Personal Details to make the Checkout process easier and change Contact Details at the touch of a button.

By registering for a GAME Account, will you be passing my details onto other companies?
No, we will never pass your personal details on to any third parties. Be sure to read our Privacy Statement.

I've forgotten my Password and am unable to Login.
No problem. Just head on over to the Lost Password Page and enter your e-mail address. You'll then need to answer the security question you set yourself. An e-mail will be immediately sent out, where you'll be given a link to follow. From there, you will be able to reset your Password.

I've forgotten my Reward Card Number or have lost my card.
You should Contact Customer Services. They have your Reward Card details at hand and will be able to give you all the information you require.

I want to unsubscribe from the Newsletter.
You can manage your Newsletter Subscription in the Newsletter area of My Details.

I'm finished with my Account and wish to logout. How do I do this?
To logout of your account, select the Account menu dropdown and click Logout on the bottom of the dropdown menu.

If I forget to logout of my Account, will people be able to use my card details?
Absolutely not. While we have currently not implemented credit card detail storage in the system, we stand by our Privacy Statement and will never pass your personal details on to any third parties. If you do leave yourself logged in and someone else uses your PC, we will ensure checks are run to prevent any unauthorised user from using your card details.

How do I view my Order History online?
You can view past as well as current orders in the Orders area of GAME Account.

How do I enter a Competition?
You will see Competitions listed at the top of your My Details page. Only registered GAME Account holders may enter our Competitions.

What's a Wish List and how do I use it?
You can read all about Wish Lists in the Wish List FAQ.

Can I store Payment Details to make future shopping easier?
Yes, you can manage your Payment Methods from the My Details area of the site. It is of course, completely secure.

Can I store multiple Delivery Addresses to make future shopping easier?
Yes, you can manage your Delivery Addresses from the My Details area of the site.

Please be aware that amending your personal details (payment cards / addresses) will not automatically update any existing preorders you have outstanding. Please contact Customer Services who will be able to update any preorders for you.

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How to manage your delivery address

The Delivery Addresses page allows you to tie address details to your GAME account, which you can then use for future purchases.

You can add an address in two ways. Enter an address at Checkout while you are signed in to your GAME account, and it will be added to your Address Book. Alternatively, you can add and manage details by clicking on 'Your Account' on the blue menu bar on any page of the site, taking you through to your My Game page.

On your My Game page you will see a section called 'My Account'. Within this, click 'Edit Personal Details', and then choose 'Manage Addresses' from the list on the left hand side. This will take you through to the Address Book page.

From the Address Book page you can add a new address by clicking the 'Add new address' button.

You are able to add multiple addresses to your address book. By clicking the 'Update' button next to these, you can give them different names and alter the corresponding address details.

The top address is your default delivery address. When you reach the Checkout process of purchasing a product, this will be the address which appears first in the delivery address dropdown menu. You can alter this at Checkout to any of your other delivery addresses. If you do not, then this is the address to which your order(s) will be sent.

You can change your default delivery address at any point by clicking the 'Default' button next to any one of the addresses in your Address Book. This will alter at Checkout accordingly.

Delivery Addresses and Payment Card billing addresses are NOT interlinked. You ARE able to specify a different delivery address to your Payment Card billing address.

Please be aware that amending your personal details (payment cards / addresses) will not automatically update any existing preorders you have outstanding. Please contact our Customer Services team who will be able to update any preorders for you.

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How to manage your payment cards

Adding a Payment Card to your GAME account saves you the time and hassle of entering your card details every time you enter the Checkout process.

How do I add a Payment Card to my account?
You can add a Payment Card to your GAME account by saving the card details you enter at Checkout, or via the 'My GAME' page, accessed by clicking on 'Your Account' on the blue menu bar on any page of the site.

On your My Game page you will see a section called 'My Account'. Within this, click 'Edit Personal Details', and then choose 'Manage Payment Cards' from the list on the left hand side. This will take you through to the Manage Payment Cards page.

From here, you can add a new card, remove existing cards, update your current card details and, if you have added multiple cards, select which one is your Default card - the card that shows up first at Checkout.

Is it safe to keep my card details on your site?
It's safe and secure, and we don't store your Security Number, so in the unlikely event of someone accessing your account somehow, they couldn't make purchases without physically having your card in front of them.

Existing Preorders
Please be aware that amending your personal details (payment cards / addresses) will not automatically update any existing preorders you have outstanding. Please contact our Customer Services team who will be able to update any preorders for you

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How to manage your alerts

What are they?
Well there are three types of Alert. Stock Alerts will email you when an out-of-stock product has come back into stock available to buy. A Price Alert will email you when the price of a game falls to or below a certain price which you have previously specified. A Preorder Alert will let you know when a product which is currently only showing "Register Your Interest" becomes available for preorder. By using the Alerts, you don't have to keep checking the website every day.

How are they used?
You can set up an Alert from any product page or search result. Just click on the Alert you want to set - if it's a Price Alert you'll also need to tell it how much you are willing to pay for it.

Are they easy to use?
Yes, any Alerts you set up will appear on the 'My Alerts' page in the 'My Account' section, which means you'll need to have an account to use them. Don't have one? Sign up now, it's free!

From 'My Alerts' you can sort Alerts to find a particular Alert and if you're really keen and have loads, there might be more than one page. You can delete any Alerts you don't want anymore and change the price of Price Alerts. And best of all you won't get spammed! You'll receive just one email when the product comes back into stock or drops to a lower price, and then the Alert deletes itself. So you won't get lots of emails because the product sells out and comes back in again.

Do they do anything else?
No. They are just Alerts. They don't reserve stock or make a purchase for you. They simply tell you when a product is back in stock, available for preorder or has fallen to or below a certain price.

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Wish List guide

Wish List Users

Your Wish List is where you put all the products you're most excited about. Here you can keep track of the gaming goodies you're planning to buy, or share them with friends and family so they can get you the perfect prezzie!

You can manage your List by removing titles, putting them in order, and when you're ready, share it with your friend list via email.

Setting up a Wish List
To create a Wish List you need an account with us, so that we can keep your information secure and you can retrieve your Wish List when you return to the site. If you don't have an account with us, you can create one by hovering your mouse over the 'Your account' button on the blue menu bar and clicking the Wish List option.

Complete the registration process from that page, and once you have an account, next time you return to the Wish List entry page simply log in to retrieve your List.

Adding product to your List
Once you have set up an account and Wish List you are ready to add products in to it. On every product page you will see a '+ Wish List' button. Selecting this will add the product to your List and a message will be displayed telling you it has been added. Once added you can carry on browsing and add more products, or view your full List.

Managing your Wish List
Managing your List couldn't be easier. Once you're logged in, you can:

• Set the priority of your Wish List items as High, Medium or Low, to show which games you want the most
• Sort your list by name, date, price, priority or product status
• Remove items by simply clicking 'Remove Item'
• Add comments to each item in your Wish List. This could be a personal note to emphasise how much you want the item or a joke to a friend or family member about how much fun you will have together if they buy it for you!

Your Wish List Settings
The settings tab gives you access to information related to your Wish List. Here you can choose whether your List is visible to just you, just your friends, or free for anyone to see. If you choose 'Anyone', you'll can add some further settings to help people identify your list.

Sharing your List
Once you have created your Wish List you can share it with your friends, and if you are really lucky they will buy something for you!

To share your List, select the 'Share Your List' tab. From here you can add the email addresses of the people you want to share your list with. Once you've filled these in, simply press the 'Send Email' button and off it goes. You can come back and add more emails whenever you like.

Wish List Visitors

If someone has shared their Wish List with you, this is what you can do!

Buy a product from a Wish List
If you would like to buy a product from your friend's Wish List select the 'Add to Basket' button next to the relevant product. This will add the product to the Mini Shopping Basket shown in the top right corner of the screen. When you are ready to complete your purchase select 'View your Basket' button. Here you will start the checkout process which will take you through a series of questions required to complete your order - it is very quick!

Sending an order directly to the owner of the Wish List
During the checkout process you will be asked where you would like your order delivered to. By default it will display the Wish List owner's address and if you wish you can add a 'Gift Message' and this will appear on the delivery note.

If you prefer you can get it delivered to a different address and add this during the checkout process.

When you have purchased a product from a friend's Wish List
The owner of the Wish List will not be notified when a product on their list has been bought. We don't want to spoil the surprise!

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Game Retail Limited. trading as GAME.co.uk - Company Registration No: 7837246 - Company Registered in England Registered Address: Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ