Delivery

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This section covers all topics related to despatch and delivery of items, such as when you can expect items to be despatched, how long delivery is expected to take, which international territories we ship to and an explanation of the postage options available.

At GAME.co.uk we have a reputation for reliable and speedy delivery, but on that rare occasion an issue may arise you will find the answers to your queries here.

	Delivery Options
	Countries we ship to
	Order tracking
	Orders not received
	Click & Collect

Delivery Options

Free UK Delivery means you won't pay a penny for any orders within the UK!

To qualify for Free UK Delivery your order must be shipped to a delivery address within the UK. Make sure "UK Free Delivery - 2 business days" is selected in the delivery option menu in the Checkout.

All orders being delivered within the UK qualify for Free UK Delivery.

If you are having your order shipped outside of the UK it will not qualify for Free Delivery.

United Kingdom Delivery Times & Costs

Improved! A quicker delivery service on orders under £75

International Delivery Times & Costs

Please Note:
• Delivery lead times shown are approximate and are not guaranteed.
• Orders placed before 1pm are usually despatched the same day unless it is a Bank Holiday. Orders placed after 1pm will be despatched the next working day.
• Express Deliveries on orders placed Monday to Thursday before 1pm are usually delivered the next working day. Orders place on Friday before 1pm will usually be delivered on Monday, unless it is a Bank Holiday.
• If your basket value exceeds £100 and free Express Delivery is offered, only the first item will be sent by this method. The rest will be sent First Class.
• Orders with multiple items may be split into several smaller orders and despatched separately based on availability
• If you have your order sent by our express delivery service someone at the delivery address will be required to sign for it.
• We do not ship to PO Box addresses.
• We are unable to ship orders outside of the UK over 1000g. This includes all hardware orders.
• Orders for TVs will be delivered within 3-5 working days. You will be contacted to arrange a delivery date that is suitable for you. If your order contains a TV and another item please be aware that these will be delivered separately.
• International customers please be aware that we will be unable to refund any postage and packing costs incurred in returning a product to us under our 28 Day Returns policy.
• Standard VAT is charged, where applicable, on all orders shipped. You are responsible for claiming back any VAT that you feel is due to you from your local tax or customs office.

Product Availability and Despatch Times
Availability of a product is based on the following criteria which is indicated to you at the checkout confirmation stage of a transaction. If a product is not available to purchase or order, the buy button will not allow you to add the item to your shopping basket.

Immediate - This means that the item is in stock in our distribution centre and can be despatched to you right away via your chosen method of shipping. So, for example, Royal Mail First Class deliveries ought to be made within 2-3 days of placing your order.

Despatched in 2-3 Working Days - This means that the item will take 2-3 days to leave our distribution centre, after which the normal delivery timelines apply. So, for example, Royal Mail First Class deliveries ought to be made within 5-7 days of placing your order.

Out of Stock - The product is not currently available and we are unable to confirm when/if we will obtain further supplies at the present time.

Preorder - We will ship your preordered item to you prior to release (subject to availability) via your chosen method of shipping. The vast majority of preorders arrive for the day of release. However we cannot guarantee delivery by release date for standard Royal Mail deliveries, because Royal Mail cannot make this guarantee. Choose Special Delivery to ensure it is delivered for the release date. Please note that International orders will take longer to be delivered. Please note that release dates are subject to change.

NB - Please note that all of our orders, including orders for download products, are subject to authorisation checks by our accounts team before being processed. This may therefore delay the despatch of your order or sending of your download code until the next working day.

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Countries we ship to

United Kingdom:
England, Scotland, Wales, Northern Ireland, Channel Islands, Islands of Scotland, Falkland Islands, Isle of Man, Isles of Scilly.

Europe:
Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Australasia:
Australia, French Polynesia, French Southern Territories, Japan, Democratic People's Republic Of Korea, New Zealand (Aotearoa), Papua New Guinea, Taiwan - Province Of China.

USA & Rest of the World:
Algeria, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Brunei Darussalam, Canada, Cayman Islands, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, French Guiana, Georgia, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Israel, Jamaica, Jordan, Kuwait, Lao People's Democratic Republic, Madagascar, Mexico, Moldova, Netherlands Antilles, Nicaragua, Oman, Pakistan, Panama, Paraguay, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Singapore, St. Helena, St. Pierre and Miquelon, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.), Yemen.

We are unable to ship orders outside of the UK and Ireland over 1000g. This includes all hardware orders.

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Order tracking

When you complete an order at GAME.co.uk, you will be taken to a confirmation screen, which amongst other things presents an Order Number. This can be used to check on the progress of your order up until it is despatched.

You can also find this number on your Order History page. You can navigate here via your Account Admin under the heading 'Your Orders'. This will only work if you were logged into your account when you placed your order.

To find out if your order has been despatched, visit the Order Tracking page and input your Order Number.

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Orders not received

Before contacting GAME to report a lost order or late delivery, please follow steps 1, 2 and 3 below:

1. Have you checked on the status of your order using our Order Tracking system?
2. Has it been 10 working days, not including Sundays (or 45 days for international orders) since your order was despatched? See our Terms and Conditions of sale.
3.Have you contacted your local Sorting Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you? To find your nearest UK Sorting Office call Royal Mail on 08457 740740.

In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (depending upon product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn't arrived via the postal service. Unfortunately claims for lost in transit orders after this time cannot be accepted.

What Next?
If the required number of working days has elapsed please contact Customer Services.

Special Deliveries
Where you have paid extra for your order to be shipped via our Express Courier Service we will reimburse you the carriage costs if the delivery has not been made / attempted within 2 full business days of despatch - this applies to UK mainland delivery addresses only.

Orders shipped via courier require the customer's signature upon delivery and cannot be released by the driver without this.

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Click & Collect

Order online, then pick up your item in your local GAME Store.

Why Click & Collect?
Maybe you work near a GAME shop... Maybe your order is too big to fit through the letterbox and there won't be anyone at home to sign for it... Maybe you want to see what else you can grab while you're there...

Which products can I Click & Collect?
Anywhere you see our 'Click & Collect' logo you can order that product online and pick it up in your local GAME Store.

How does Click & Collect work?
Simply add a Click & Collect eligible item to your basket, then go to 'checkout'. On the Delivery page select the Click & Collect option. Then choose your nearest eligible GAME Store, complete your order and note down your Delivery Number.

Then, check our Delivery Tracker over the next few days. Once it says "delivered", head down to your local GAME Store (don't forget your Delivery Number and additional ID - we will need to see either a passport, driving license or utility bill) to pick it up.

You've got 14 days to pick your item up from your local GAME Store before it gets returned to our warehouse.

What if I want to return my order?
You can return your purchase either to your local GAME Store, or send it back to us directly at the address on your invoice included in your package. Please note that regular Returns Policy applies.

Ordering Service
If you have placed an order using our in-store Ordering Service, please see the full terms and conditions for further assistance.

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