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Delivery

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This section covers all topics related to despatch and delivery of items, such as when you can expect items to be despatched, how long delivery is expected to take, which international territories we ship to and an explanation of the postage options available.

At GAME.co.uk we have a reputation for reliable and speedy delivery, but on that rare occasion an issue may arise you will find the answers to your queries here.

Delivery Options Delivery Options
Countries we ship to Countries we ship to
Order tracking Order tracking
Orders not received Orders not received

Delivery Options

Free UK Delivery means you won't pay a penny for any orders within the UK!

To qualify for Free UK Delivery your order must be shipped to a delivery address within the UK. Make sure "UK Free Delivery - 2 business days" is selected in the delivery option menu in the Checkout.

All orders being delivered within the UK qualify for Free UK Delivery.

If you are having your order shipped outside of the UK it will not qualify for Free Delivery.

United Kingdom Delivery Times & Costs

Improved! A quicker delivery service on orders under £75

Delivery Type Delivery Time Cost
UK orders up to £74.99  (Royal Mail untracked) 1 to 2 business days FREE
UK orders £75-£149.99 (Hermes Tracked) 2 to 3 business days FREE
UK orders over £150 (DPD Tracked) 1 business day* FREE
UK orders Express (Paid Upgrade - DPD Tracked) 1 business day* £4.95 per order

*Express Deliveries on orders placed Monday to Thursday before 1pm are usually delivered the next working day. Orders place on Friday before 1pm will usually be delivered on Monday, unless it is a Bank Holiday.
Please note, the following areas will usually take 2 business days for the DPD tracked service: Scottish Highlands & Offshore Islands postcodes: AB30-38, 44-56, FK 17-21, G83, HS1-9, IM, IV1-29, 30-32, 33-99, KA27-28, KW, PA20-99, PH17-99, TR21 - 25, ZE and Isle of Wight Northern Ireland postcodes: BT. If you have your order sent by our express delivery service someone at the delivery address will be required to sign for it.

If your basket value exceeds £100 and free Express Delivery is offered, only the first item will be sent by this method. The rest will be sent First Class.
Please note digital purchases are excluded from the total order value.

International Delivery Times & Costs

Country Method Delivery Time Cost
Europe Royal Mail 3 to 5 business days £2.95 per order
Australasia Royal Mail 4 to 6 business days £4.95 per order
USA & Rest of the World Royal Mail 4 to 6 business days £4.95 per order

We are unable to ship orders outside of the UK over 1000g. This includes all hardware orders.

International customers please be aware that we will be unable to refund any postage and packing costs incurred in returning a product to us under our 28 Day Returns policy.

Please Note:
• Delivery lead times shown are approximate and are not guaranteed.
• Orders placed before 1pm are usually despatched the same day unless it is a Bank Holiday.
• Orders placed after 1pm will be despatched the next working day.
• Orders with multiple items may be split into several smaller orders and despatched separately based on availability
• We do not ship to PO Box addresses.
• Standard VAT is charged, where applicable, on all orders shipped. You are responsible for claiming back any VAT that you feel is due to you from your local tax or customs office

 

Product Availability and Despatch Times
Availability of a product is based on the following criteria which is indicated to you at the checkout confirmation stage of a transaction. If a product is not available to purchase or order, the buy button will not allow you to add the item to your shopping basket.

Immediate - This means that the item is in stock in our distribution centre and can be despatched to you right away via your chosen method of shipping. So, for example, Royal Mail First Class deliveries ought to be made within 2-3 days of placing your order.

Despatched in 2-3 Working Days - This means that the item will take 2-3 days to leave our distribution centre, after which the normal delivery timelines apply. So, for example, Royal Mail First Class deliveries ought to be made within 5-7 days of placing your order.

Out of Stock - The product is not currently available and we are unable to confirm when/if we will obtain further supplies at the present time.

Preorder - We will ship your preordered item to you prior to release (subject to availability) via your chosen method of shipping. The vast majority of preorders arrive for the day of release. However we cannot guarantee delivery by release date for standard Royal Mail deliveries, because Royal Mail cannot make this guarantee. Please note that International orders will take longer to be delivered. Please note that release dates are subject to change.

NB - Please note that all of our orders, including orders for download products, are subject to authorisation checks by our accounts team before being processed. This may therefore delay the despatch of your order or sending of your download code until the next working day.

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Countries we ship to

United Kingdom:
England, Scotland, Wales, Northern Ireland, Channel Islands, Islands of Scotland, Falkland Islands, Isle of Man, Isles of Scilly.

Europe:
Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Australasia:
Australia, French Polynesia, French Southern Territories, Japan, Democratic People's Republic Of Korea, New Zealand (Aotearoa), Papua New Guinea, Taiwan - Province Of China.

USA & Rest of the World:
Algeria, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Brunei Darussalam, Canada, Cayman Islands, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, French Guiana, Georgia, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Israel, Jamaica, Jordan, Kuwait, Lao People's Democratic Republic, Madagascar, Mexico, Moldova, Netherlands Antilles, Nicaragua, Oman, Pakistan, Panama, Paraguay, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Singapore, St. Helena, St. Pierre and Miquelon, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.), Yemen.

We are unable to ship orders outside of the UK and Ireland over 1000g. This includes all hardware orders.

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Order tracking

When you complete an order at GAME.co.uk, you will be taken to a confirmation screen, which amongst other things presents an Order Number. This can be used to check on the progress of your order up until it is despatched.

You can also find this number on your Order History page. You can navigate here via your Account Admin under the heading 'Your Orders'. This will only work if you were logged into your account when you placed your order.

To find out if your order has been despatched, visit the Order Tracking page and input your Order Number.

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Orders not received

Before contacting GAME to report a lost order or late delivery, please follow steps 1, 2 and 3 below:

1. Have you checked on the status of your order using our Order Tracking system?
2. Has it been 10 working days, not including Sundays (or 45 days for international orders) since your order was despatched? See our Terms and Conditions of sale.
3.Have you contacted your local Sorting Office to see if they are holding the order, having already tried unsuccessfully to deliver it to you? To find your nearest UK Sorting Office call Royal Mail on 08457 740740.

In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible (depending upon product availability). Please be aware that you must contact us within 60 days of the despatch date of your order if it hasn't arrived via the postal service. Unfortunately claims for lost in transit orders after this time cannot be accepted.

What Next?
If the required number of working days has elapsed please contact Customer Services.

Special Deliveries
Orders shipped via courier require the customer's signature upon delivery and cannot be released by the driver without this.

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Game Retail Limited. trading as GAME.co.uk - Company Registration No: 7837246 - Company Registered in England Registered Address: Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ