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Contact Us

If you have a question or quibble about your order, your account, or any of our services, we should have the answer for you within our help pages. But if you can't find the answer you're looking for, our Customer Service team are happy to help you.

You can drop us a line via email or post, or chat to us online using our Web Chat. We've also got some handy information lines you can call to find out the latest about our stores and products.

Ways to contact us

Game Retail Limited
Unity House
Telford Road
RG21 6YJ

Contact us via email

Product Information
0208 827 0098

Store Information
020 8827 0099

Webchat Service

Customer Service Opening Hours

Christmas Eve
08:00 - 18:00
Christmas Day
Boxing Day
08:00 - 20:00
New Years Eve
08:00 - 18:00
New Years Day
08:00 - 20:00
3rd November - 30th November
Mon-Sat 08:00 - 20:00
Sun 09:00 - 17:30
1st December - 11th January
Mon-Sat 08:00 - 22:00
Sun 08:00 - 18:00

Are you looking for any of these answers?

How do I place an Order? How do I place an Order?
Where is my Order? Where is my Order?
How do I return an item? How do I return an item?
What are my delivery Options? What are my delivery options?
Where is my nearest store? Where is my nearest store?
Contact Us