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Contact Us

If you have a question or quibble about your order, your account, or any of our services, we should have the answer for you within our help pages. But if you can't find the answer you're looking for, our Customer Service team are happy to help you.

You can drop us a line via email or post, or chat to us online using our Web Chat. We've also got some handy information lines you can call to find out the latest about our stores and products.

Ways to contact us

Game Retail Limited
Unity House
Telford Road
Basingstoke
RG21 6YJ

Contact us via email

Product Information
0208 827 0098

Store Information
020 8827 0099

Webchat Service

Customer Service Opening Hours

Christmas Eve
08:00 - 18:00
Christmas Day
CLOSED
Boxing Day
08:00 - 20:00
New Years Eve
08:00 - 18:00
New Years Day
08:00 - 20:00
3rd November - 30th November
Mon-Sat 08:00 - 20:00
Sun 09:00 - 17:30
1st December - 11th January
Mon-Sat 08:00 - 22:00
Sun 08:00 - 18:00


Customers can contact TMTI to answer any technical questions or issues they may have for any hardware sold by GAME. This will include Consoles, Tablets, Phones both mint and pre-owned. We can potentially resolve any issue for you while the product is still in your home, saving you time and effort to return to store.

If TMTI is closed then customers can go into stores and the stores will test and swap the product in needed.

Customers can contact TMTI on 08432 081 076 (calls will cost 5p per minute) from the comfort of their home.

Monday 22nd Dec
08:00 - 19:00
Tuesday 23rd Dec
08:00 - 19:00
Wednesday 24th Dec
09:00 - 16:00
Thursday 25th Dec
CLOSED
Friday 26th Dec
10:00 - 16:00
Saturday 27th Dec
08:00 - 19:00
Sunday 28th Dec
10:00 - 16:00
Monday 29th Dec
08:00 - 19:00
Tuesday 30th Dec
08:00 - 19:00
Wednesday 31st Dec
09:00 - 16:00
Thursday 01st Jan
CLOSED
Friday 02nd Jan
08:00 - 19:00
Saturday 03rd Jan
08:00 - 19:00
Sunday 04th Jan
10:00 - 16:00
Monday 05th Jan
08:00 - 19:00
Tuesday 06th Jan
08:00 - 19:00

Terms &Conditions

This service is free (call charges apply) to all customers who have purchased a technology product, including Games Consoles and is this service is operated by dedicated technology experts.

Important returns information:

1. Should your technology product develop a manufacturers fault or prove defective within one year of its date of purchase, we will happily in the first instance offer you a like-for-like exchange for the product.

2. We ask that all technology returns must be accompanied by a valid receipt, the original packaging and all accompanying parts, accessories, manuals, cables, batteries etc.

3. When returning faulty technology products where the item has been purchased as part of a bundled product, we ask that all additional items which were sold as part of that bundled product are also returned.

4. We will exchange or refund most items purchased in error or unwanted gifts provided that they are returned within 28 days in perfect condition. This does mean that the items must still be sealed as we are unable to accept any Technology product that has been opened.

5. In the case of limited edition technology and bundled products please be aware that we cannot guarantee an exact exchange and so we will offer you a suitable alternative.

6. GAME cannot be expected to accept responsibility for any damage caused to technology plugs, batteries, cords or other components or any accessories if used with incompatible products. If returns requests are generated from characteristics associated with products, such as dead pixels on an LCD screen, of an amount covered by the manufacturer’s specifications and/or which usually disappear overtime, or the loss of data stored on any form of writeable/rewriteable media/devices, these will not be considered as malfunctions and are therefore not considered to be faulty or normal wear and tear.

Are you looking for any of these answers?

How do I place an Order? How do I place an Order?
Where is my Order? Where is my Order?
How do I return an item? How do I return an item?
What are my delivery Options? What are my delivery options?
Where is my nearest store? Where is my nearest store?
Contact Us