| Delivery Type | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3 to 5 days* | £4.99 per order |
| Express Delivery - 48 Hours | 2 days* | £7.99 per order |
| Next Day Delivery (incl. Saturday) | Next working day (inc. Saturday) if ordered before 7pm* | £9.99 per order |
| Next Day Delivery By DPD (Carbon Neutral) | Next working day if ordered before 7pm* | £11.99 per order |
| Saturday Delivery by DPD (Carbon Neutral) | Saturday delivery if ordered before 7pm Friday | £11.99 per order |
| Next Day Delivery Before 12pm by DPD (Carbon Neutral) | Next working day if ordered before 7pm* | £13.99 per order |
| Specialist Delivery (Arrow XL) | Orders dispatched within 5 working days; delivery within 14 days** | £19.99 per Specialist item |
| Click & Collect | 2 days* | £4.99 per order (Pay online, delivered to store, plus receive a £5 voucher to spend in store when you collect) |
| Click & Reserve | 2 hours for the reservation to be confirmed, 48 hours to collect | FREE (Order online, pick up and pay in store) |
Small Print
• Working Days are Monday to Friday. This excludes public holidays/bank holidays and weekends.
• Order up to 7pm for next day delivery Sunday to Friday for standard stock lines.
• Standard orders placed after 7pm Friday to 7pm Sunday will be dispatched Sunday.
• Whilst we will do everything we can to meet the delivery times above, there may be factors outside of our control and we cannot guarantee delivery within this time frame.
• Digital purchases are excluded from the total order value for tracked courier services.
**Remote Area Delivery Times
• Deliveries including Pre-orders to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take longer to reach you.
*** Orders for Items which require Specialist Delivery will follow the below process:
a) Your order will be dispatched within 5 working days.
b) Arrow XL will contact you, using the details provided when you placed the order, to book a slot for the delivery of your item.
c) You will be advised 2 days ahead of your delivery date of the delivery time slot.
d) On the day of delivery, the crew will call you 30 mins ahead of their expected arrival.
e) Claims for damage in transit for Specialist Delivery items will need to be reported to Customer Service within 5 working days.