Returns & Refunds

Returns IconReturning Old Products - WEEE

WEEE logoThe Waste Electrical and Electronic Equipment Directive ("the WEEE Directive") is a directive from Europe. As a member of the European Union, the United Kingdom implemented the WEEE directive as UK law on the 2nd January 2007. The purpose of the WEEE Directive is to reduce the amount of waste electrical and electronic equipment (known as "WEEE") being disposed of to landfill by promoting the separate collection, treatment and recycling of WEEE for environmentally sound disposal, so as to minimise the potential effects on the environment and human health that may arise from the presence of hazardous substances commonly found in electrical and electronic equipment ("EEE").

As a retailer of electrical goods, GAME is committed to complying with all applicable laws and regulations relating to WEEE ensuring that we are endeavouring to fulfil our environmental responsibilities at all times. From July 1st 2007 Gameplay (GB) Ltd. trading as GAME will provide a free take back service on EEE to all customers who make a "like for like" purchase from GAME.

Provided that within 28 days of a purchase of EEE from GAME a customer brings in an old item of EEE to any GAME Store (regardless of from where and when it was purchased) AND provides a valid receipt of the new EEE purchased from GAME, then GAME will accept the old item free of charge.

GAME free take back service will only be available to customers where there is a like for like comparison between the new purchased product and the old product brought in for disposal (example: a new console or peripheral purchased for an older console or peripheral). GAME does not offer a home collection service.

A list of local GAME Stores to take your old EEE product to can be found at the Store Finder.

As of 1st April 2007 all producers of electrical and electronic items are required to incorporate the following "crossed-out wheeled bin" symbol on their products. This symbol will indicate that the item should not be disposed of through household waste and should be properly disposed of via a retailer take back scheme or their local civic amenity site licensed to accept WEEE.

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