Items bought Online
Returning an item bought Online to a GAME Store:
You can return goods to your nearest GAME Store - Store Finder
You must return any item using the original invoice supplied with your product and have your credit or debit card used for the original purchase with you for the Store to process the refund.
Online orders cannot be returned to GAME concessions in Debenhams Stores or Borders.
Orders ending with "/M" or orders for TVs cannot be returned to any GAME Stores.
For orders ending with "/M" please use the following returns address:
Game.co.uk c/o The Producers
2 Stonehill, Stuckeley Meadows
Huntingdon PE6 6ED
For TVs please contact Customer Services - customer.services@game.co.uk
Partial returns of bundles cannot be made in Store, but must be returned by post using the details above.
Returning an item bought Online by Post:
You can return goods directly using the postage-paid label you will receive with your goods:
- If the product is still sealed and in mint condition please use the code M001 in the RMA number section on the Return address label.
- If the product is faulty please use the code F001 in the RMA number section on the Return address label and please state 'Exchange' or 'Refund'.
The address for returns is:
Central Distribution GMWB
Freepost SCE4702
PO Box 6593
Basingstoke
RG21 6YJ
Please Note:
- If you return any products to us, please obtain a Proof of Posting receipt from the Post Office.
- International customers should be aware that we are unable to refund any postage and packing costs incurred in returning a product to us under our Returns Policy.
- Please note items bought in 'bundle deals', such as 2 for £30.00 or hardware and software packs, if returned separately, will result in the full price being charged for other items in the special offer - and the refund adjusted accordingly.
Returning a TV order
To return a TV please contact Customer Services - customer.services@game.co.uk
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