Guide To Using Your Account Area
1. What are the benefits of creating a GAME Account?
You'll be able to check your Reward Points at any time, store Personal Details to make the Checkout process easier and change Contact Details at the touch of a button.
2. By registering for a GAME Account, will you be passing my details onto other companies?
No, we will never pass your personal details on to any third parties. Be sure to read our Privacy Statement.
3. I'm unable to Login to my GAME Account!
You are perhaps trying to log in using your old 4-digit PIN instead of a password. In order to obtain your new Password, please re-register your details with us.
4. I've forgotten my Password and am unable to Login.
No problem. Just head on over to the Lost Password Page and enter your e-mail address. You'll then need to answer the security question you set yourself. An e-mail will be immediately sent out, where you'll be given a link to follow. From there, you will be able to reset your Password.
5. But I've also forgotten the answer to my secret question!
You'll have to phone Customer Services on 0871 200 1221 (*Calls cost 10p per minute; calls from mobiles and some networks may be higher) to request your password. Be sure to have any personal details on hand - we'll need to ask you a series of security questions.
6. I've forgotten my Reward Card Number or have lost my card.
You should give Customer Services a call on 0871 200 1221 (*Calls cost 10p per minute; calls from mobiles and some networks may be higher). They have your Reward Card details at hand and will be able to give you all the information you require.
7. I want to unsubscribe from the Newsletter.
You can manage your Newsletter Subscription in the Newsletter area of My Details.
8. I'm finished with my Account and wish to logout. How do I do this?
To logout of your account, all you need to do is click the "Log out" button in your Shopping Basket. To log back in again, simply follow the "Log in" link and re-enter your Username and Password.
9. If I forget to logout of my Account, will people be able to use my card details?
Absolutely not. While we have currently not implemented credit card detail storage in the system, we stand by our Privacy Statement and will never pass your personal details on to any third parties. If you do leave yourself logged in and someone else uses your PC, we will ensure checks are run to prevent any unauthorised user from using your card details.
10. How do I view my Order History online?
You can view past as well as current orders in the Orders area of GAME Account.
11. How do I enter a Competition?
You will see Competitions listed at the bottom of your Account Management page. Only registered GAME Account holders may enter our Competitions.
12. What's a Wish List and how do I use it?
You can read all about Wish Lists in the Wish List FAQ!
13. Can I store Payment Details to make future shopping easier?
Yes, you can manage your Payment Methods from the My Details area of the site. It is of course, completely secure.
14. Can I store multiple Delivery Addresses to make future shopping easier?
Yes, you can manage your Delivery Addresses from the My Details area of the site.
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