Trading Terms
Pricing Policy
We continue to review Our service to ensure that customers keep coming back to Us for more than just great value in all the products we sell.
Pricing on the Site may vary from GAME Store prices. In any instance where the online price is lower, Our stores will not be able to match the online price. All online promotions, bundles, offers and discounts apply to the Site only and do not apply to Our stores.
The prices of products advertised for sale on the Site are as set out on the Site, errors and omissions excepted. All prices are in pounds (£) sterling, inclusive of VAT at the current rates, but excluding delivery charges. Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
Prices may change at any time prior to acceptance of your order.
In the unlikely event that the price of an item has been incorrectly advertised on the Site, We will usually contact you to ask whether you wish to proceed with your order at the correct price. If you are not happy to proceed, or We are unable to obtain your instructions, We will cancel your order and any sum debited by Us from your debit/credit card will be refunded in full to the same card. We will not be obliged to supply products at the incorrect price.
Age Restrictions
Any product with a BBFC (British Board of film Classification) rating will be clearly described as such on the product page for that item. For further information on BBFC ratings, see the Video Standards Council Website or the Ask About Games Website.
Warning: It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an under age third party.
Persons placing orders for the purchase of products on the Site, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered.
Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered.
We reserve the right not to supply any age-restricted product where We reasonably believe that a customer is below the relevant minimum age.
Product Information
We have taken reasonable steps to display as accurately as possible the pack shots, product descriptions, screen shots, specifications and other detailing of Our products in the images that appear on the Site. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor's display of such detailing will exactly reflect the detailing of the product upon delivery. All detailing of products is subject to change and may not represent the finished product.
Offers cannot be used in conjunction with any other offer (online or otherwise). We reserve the right to restrict offers to one purchase per household at our discretion. All offers are subject to availability while stocks last. Offers may be withdrawn without any notice.
The feature on the Site of a product does not constitute a guarantee of its availability. Products, prices and technical requirements are subject to change at any time without notice.
Please note that the Site stocks PAL UK games, consoles, accessories and region 2 UK DVDs only.
Orders for Sales & Purchases
You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the 'submit order' button on the payment page.
All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. On any such occasion We will email you to make you aware as soon as it is possible to do so.
You will receive an email, once your order is in process detailing your order reference and details of the product(s) you have ordered. Please note that this email is an acknowledgement only and is not an acceptance of your order.
Acceptance of your order and the formation of a contract between you and Us will take place when We send you an email confirming that the products you have ordered are being despatched to you, unless We have notified you that We do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancelling an Order).
Although We endeavour to give accurate stock availability information on the Site occasionally products you order may not be available. If this happens We will cancel your order, send you an email to confirm the cancellation and any sum debited by Us from your debit/credit card will be refunded in full to the same card.
Pre-owned Items
You can purchase pre-owned software and hardware with confidence through the Site. Most pre-owned software and hardware comes boxed with instructions and is fully tested. We cannot guarantee the condition of pre-owned products; they may appear slightly blemished. However, all pre-owned stock is checked, and where necessary reconditioned, prior to being put on sale on the Site.
Pre-released orders
These are orders for items that have not yet become available. You will be able to make a pre-released order using the Site. Release dates are set by the manufacturers and are subject to change. As a result We are not liable for any changes to a pre-release date advertised by Us.
Pre-release orders will be supplied at the price applicable at the time of order, or the price applicable when your order is processed prior to despatch, whichever is lower.
Payment
We cannot accept your order until you have paid for it in full. You can pay by all major credit or debit cards (except American Express). Payment will be charged at the point of submitting your order.
For pre-release orders your card will be preliminarily checked for security purposes. You will be charged for the full amount of your order up to 7 working days prior to the release date as confirmed by the manufacturer.
Upon submitting your order, you confirm that the payment card that is being used is yours, and you meet the age restrictions for the title purchased.
All credit/debit card holders are subject to validation and fraud checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, We will not accept your order, We will not be obliged to inform you of the reason for the refusal and We will not be liable for any delay or non-delivery. We are not responsible for your card issuer charging you as a result of Our processing of your credit/debit card payment in accordance with your order.
You authorise Us to debit your nominated payment card to recover all charges and amounts due and owing to Us.
Delivery
Subject to availability, We will use reasonable endeavours to deliver the products you have ordered as soon as possible after your order is accepted by us. You shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery within 30 days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid.
Information about our delivery areas, delivery charges and estimated delivery times is set in our Frequently Asked Questions.
Delivery charges will be clearly set out when you place your order and will be added to the total amount due once you have selected a delivery service from the options available. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
We deliver the products ordered to the delivery address which you supply. We cannot deliver items within the same order to multiple addresses. We currently deliver to the UK mainland, including the Scottish Highlands and Islands and Northern Ireland. Certain deliveries may require a signature to confirm receipt.
We will advise you by email if there is likely to be a delay in despatching your order. We reserve the right at Our discretion to ship orders only to the billing address.
If you order two or more items from Us and one of those items is not in stock, We will contact you (using the details you provide to us when ordering or in your Site account) to discuss changes to your order. There will be no extra postal charges for orders where delayed items are sent separately.
Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Except in relation to products that are damaged or faulty when delivered or which have been incorrectly delivered, We will not accept any liability for their loss, damage or destruction after they have been delivered.
Overdue Delivery
You can check the current delivery status of your order at any time by logging in to your Site account. In addition, We will send you an email (to the email address you supply when you register with the Site) alerting you of any change of status of your order including when we've despatched your order.
Your order should arrive within not more than 28 working days of despatch. This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments. If you suspect a delivery to be overdue then please either send Us a message via the Contact Us facility on the Site or call the Customer Services Department on 0871 200 1221.
Cancellations and Returns Policy
You may cancel your order (or any part of it) at any stage before it is delivered to you. Please note that it may not be possible to stop despatch of the products you have ordered and you will need to return the products in accordance with the provisions set out below.
With the exception of TVs, projectors laptops and cameras, You may also cancel your order up to twenty eight (28) days after delivery of the order to you. Orders for TVs, projectors, laptops and cameras may be cancelled up to seven (7) working days from the day after the day on which they are delivered to you.
You may cancel your order by contacting Us by email or post [or, alternatively, by returning the products to any GAME Store, in accordance with the following provisions.
Unless items are damaged or faulty when delivered, you may only cancel your order if:
(i) in the case of new software the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging;
(ii) in the case of new hardware the items are as new, in a saleable condition, unused (except to the extent reasonably necessary to examine them), undamaged and contain every component part (cables, memory sticks etc.); and
(iii) in the case of pre-owned software and/or hardware the items are in the same condition they were in when we delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), are undamaged and, in the case of any game or other computer software, provided that it is still in the original sealed packaging (if applicable).
If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product (for example a combined hardware and games product), all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly, at Our discretion. To partially cancel your order for a combined product you will need to contact our Customer Services Department.
All products should be returned within 14 days of you cancelling your order. Until such time as they are returned to Us, you must retain possession of the items and take reasonable care of them. You can return goods directly using the postage-paid label you will receive with your goods.
Alternatively, products may be returned to any GAME Store with the exception of GAME concessions in Debenhams Stores or Borders. Please bring with you proof of purchase (e.g. a copy of the relevant despatch confirmation email or the returns note that will have been included in the delivery package). Items purchased as part of a combined product (for example a combined hardware and games product) can only be returned to one of Our stores if all items in the combined product are returned together.
If you return products to any of Our stores such products must be returned no later than 28 days after they have been delivered to you.
All products must be returned with the original packaging. Products should be posted in appropriate protective packaging. We advise that on any return you obtain a certificate of posting and retain this for your records and that you take out sufficient postal insurance to cover the value of the returned products.
If you cancel your order, any sum debited by Us from your debit/credit card will be refunded in full to the same card.
Damaged or Faulty Products
If any product you purchase is damaged or faulty when delivered to you We may offer a repair, exchange or refund as appropriate, in accordance with your legal rights.
Faulty software where the seal has been broken may be returned up to 3 months after the despatch date. Faulty hardware may be returned for a like-for-like exchange up to 12 months after the despatch date.
If you believe a product is faulty or damaged prior to delivery to you please return of product using the postage-paid label you will receive with your goods.
Our policy on damaged and faulty products does not affect your statutory rights.
Our liability
You are responsible for the use you make of the products you order. To the extent not prohibited by law, We accept no liability for indirect, special or consequential losses; any loss which is not reasonably foreseeable; or any business losses of whatever nature (including loss of profits, contracts, goodwill, opportunity and other similar losses) arising out of or in connection with the use of the Site or any products or services purchased from the Site.
We shall not be liable for any delay or failure to perform any of Our obligations insofar as the performance of such obligations is prevented by an event or by matters beyond Our reasonable control.
We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
Nothing in this section or elsewhere in these Terms & Conditions affects your statutory legal rights.
Distributors Rights
You agree to be bound by any terms and conditions imposed by the distributor or producer of any product or service or any other copyright material and in particular you must not:
(a) make copies of material supplied to you by Us for sale or rental or for any other reason whatsoever; or
(b) show any copyright material in a public place or for profit.