Help

How can we help?

• Contacting Customer Services
  • Please use our Online Support Form
• Questions And Answers For First Time Users
  • Privacy Statement
  • Secure Shopping
  • Search Tips
  • Shopping Cart
  • Payment Options
  • Changes or Deletions
  • Pricing and Availability
  • Delivery Lead Times and Pricing
  • Contacting Us
• Ordering Questions
  • Does GAME.co.uk take orders for dealers or wholesale companies?
  • What is GAME.co.uk's Returns Policy?
  • If I have a question about an order, what number can I call?
  • If I Preorder an item, will you charge me for it right away?
  • Can I cancel an order?
• Reward Questions
  • What benefits does the Reward Programme offer?
  • How do the points work?
  • How do I know how many points I've earned?
  • Can I redeem my Reward points online?
  • I'm already a member, how do I benefit?
  • Who can I contact if I have a problem with my Reward Card?
  • How do I join the Reward programme?
  • I live outside of the UK. Can I access my points balance online?
• Instant Redemption
  • Frequently Asked Questions
• Gift Card
  • Information
• Technical Questions
  • How do I report a broken link?
• Shipping Questions
  • After I place an order, how long will it take for me to receive it?
  • If I Preorder an item when will I receive it?
  • Do you ship to overseas customers?
  • Where's my order?
  • Lost in transit deliveries - what's your policy?
  • Can I have my order sent to an address other than my own?
• Questions About Products
  • Will your games work on my non UK system?
  • What about DVDs?
  • If I Preorder an item am I guaranteed to get it?
  • If I order an item that has a special promotional item with it, am I guaranteed to get the promotion?
  • Are your prices in UK Pounds Sterling?
  • Are some of your products age rated?
  • Can I trade-in games?
• My Details Questions
  • What are the benefits of creating a GAME account?
  • By registering for a GAME account, will you be passing my details onto other companies?
  • I'm unable to login to my GAME account.
  • I've forgotten my password and am unable to login in.
  • But I've also forgotten the answer to my secret question!
  • I've forgotten my Reward Card number or have lost my card.
  • I want to unsubscribe from the newsletter but can not find an unsubscribe link.
  • I'm finished with my account and wish to logout. How do I do this?
  • If I forget to logout of my account, will people be able to use my card details?
• Terms And Conditions
  • Please read the following terms and conditions of sale carefully before ordering products from us.
  • Instore Gift Card Terms and Conditions.

Still have a question? contact GAME.co.uk Customer Services.